Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
After an effective date is added to an announcement, signifying that the feature is available, the announcement is automatically moved to the Past table at the bottom of the corresponding announcement tab.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
| Title | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Deprecation: Ability to embed the Genesys Cloud login web application within an iframe | 2026-07-13 | 2027-02-04 |
| Deprecation: Legacy workforce management shift trades APIs | 2026-05-25 | 2026-08-24 |
| Deprecation: GPE Tracking SDKv1 | 2026-05-04 | 2026-07-27 |
| Deprecation: Salesforce open CTI integration | 2026-03-23 | 2028-02-28 |
| Deprecation of Pointillist | 2025-08-11 | 2026-07-31 |
| Deprecation: Genesys Enhanced TTS – End of Life for Google Standard and End of Support for Google and Microsoft Azure Neural and Wavenet Voices | 2025-04-14 | 2026-08-05 |
| Deprecation: BYOC Cloud SIP TLS ciphers | 2025-03-24 | 2026-09-14 |
| Deprecation: Billing and usage APIs and user interface | 2025-03-10 | - |
| Deprecation: BYOC-Premises – Genesys Hardware Solution | 2025-03-01 | 2026-12-01 |
| Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot | 2024-11-04 | 2027-05-31 |
| Deprecation: Current Open Messaging Inbound Endpoint | 2024-06-24 | 2026-10-05 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Title | Effective date (YYYY-MM-DD) |
|---|---|
| [URGENT] Credential Update Required for Salesforce Data Action Integrations | 2026-07-17 |
| Caseplan Endpoints Return 400 Instead of 404 for Deleted defaultCaseOwnerId | 2026-07-13 |
| Query Caseplans API – New Filter-Based Query Contract | 2026-07-13 |
| Deprecation of mediaTranscriptions Field in Media Retention Policy APIs | 2026-06-05 |
| Deprecation Notice – Web Messaging Custom Attributes in channel.metadata | 2026-06-05 |
| Article | Modified date (YYYY-MM-DD) | Change summary |
|---|---|---|
| Genesys Cloud Product Support | 2026-07-20 |
|
| Release Notes for Unified Experience from Genesys and ServiceNow | 2026-07-20 | New release. |
| Genesys Sub-Processors | 2026-07-13 | Added Deepgram and Eleven Labs to the Bots and STT/TTS section. |
| Genesys Cloud system requirements | 2026-06-10 | Refined the wording under the Genesys Cloud screen recording heading in the Virtual Desktop Infrastructure (VDI) support section to make expected behavior and performance considerations associated with screen recording in VDI deployments more clear. |
| Genesys Cloud Services terms and conditions | 2026-03-18 | Minor edits to Brazil SLA to align translation with the English version. |
| Genesys Partner/BPO Sub-Processors | 2025-12-22 | Article created. |
| Genesys Cloud Service Level Agreement | 2025-08-26 | Under SLA credits, added definition and reference to customer organization, similar to organization ID referenced under Case Submission. |
| Genesys Cloud security policy | 2025-06-16 | Pointillist Service reference removed from the title |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
| Release Notes for CX Cloud from Genesys and Salesforce | N/A | |
| Genesys Cloud Background Assistant (GCBA) release notes | N/A | |
| Release notes for Genesys Cloud for Microsoft Teams | N/A | |
| Release notes for Genesys Cloud Embeddable Framework | N/A | |
| Release notes for Genesys Cloud for Zendesk | N/A | |
| Release notes for the Genesys Cloud browser extensions | N/A | |
| Release notes for Genesys Cloud for Salesforce | N/A |
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