Genesys Cloud Background Assistant (GCBA) release notes
AI-generated summary
Genesys Cloud Background Assistant (GCBA) is a sophisticated screen recording and browser integration tool that has evolved significantly since its beta release in November 2022. The software supports Chrome, Edge, and Firefox browsers across multiple regions, including Mexico, with multi-language capabilities including Ukrainian support.
The technical infrastructure has undergone substantial modernization, including migration to .NET 8, hybrid CPU optimization, and enhanced proxy configuration with HTTP server capabilities. Recent versions have introduced Chromium 145 compatibility (version 1.6.436, March 2026), Microsoft Edge Native Messaging communication mode (version 1.6.389), automated Firefox SSL certificate handling, and improved cache folder management. Core functionality encompasses screen recording with event logging and seamless integration with the Genesys Cloud web application through browser extensions.
The development timeline demonstrates consistent progress with each version adding crucial features. Version 1.2.213 (February 28, 2024) updated to Chromium 120 and enhanced error logging while resolving issues including missing files during upgrades, GcbaBrowser process exit failures, and login failures. Version 1.1.197 (October 25, 2023) updated to Chromium 117 and reverted the installer signing certificate algorithm to SHA256RSA. Version 1.1.193 (September 14, 2023) updated to Chromium 114 and fixed Firefox browser communication issues after Firefox upgrades, resolved compatibility problems with new Windows user accounts, and enhanced SSL certificate creation. Version 1.0.179 (May 1, 2023) introduced support for Microsoft Edge and Mozilla Firefox browsers alongside Genesys Cloud browser extensions and updated to Chromium 110.
Security enhancements include updated proxy configuration validation and removal of legacy dependencies such as Microsoft Visual C++ 2013 Redistributable. Version 1.4.266 was rescinded as of February 26, 2025, due to authentication time validation issues. Configuration guidance for previous and ESR Firefox versions is available in the Deploy Genesys Cloud Background Assistant documentation.
View a summary of the improvements and fixes in the latest Genesys Cloud Background Assistant (GCBA) version.
- Updated to Chromium 145
- Updated to GCBA Connector Microsoft Edge extension 1.1.0
- Fixed an issue where GCBA could not fetch the gcba-webapp version
- Added support for the Mexico region
- Updated to GCBA Connector Microsoft Edge extension 1.0.1, which includes support for the Mexico region
- Updated to Chromium 140
- Updated logo to match branding
- Added a new communication mode that uses a Microsoft Edge extension to communicate between the Genesys Cloud web application and GCBA via Microsoft Native Messaging
- Updated to Chromium 137
- Improved handling of cache folder
- Updated to Chromium 135, which includes an important security update
- Enhanced the GCBA installer with improved validation and multi-language support for the proxy configuration interface
- Updated to Chromium 131
- Improved handling of the
USEPROXYandPROXYSERVERparameters during silent installation and upgrade - Fixed an issue introduced in GCBA version 1.4.266 with time validation during authentication
Note: As of February 26, 2025, this release is no longer available. If you have already downloaded this version, please refer to the community post: Genesys Cloud Background Assistant (GCBA) 1.4.266 rescinded.
- Updated to Chromium 131
- Improved handling of the
USEPROXYandPROXYSERVERparameters during silent installation and upgrade
- Added support for HTTP Proxy server
- Updated to Chromium 129
- Updated to .NET 8
- Updated to Chromium 126.
- Added Ukrainian language support to the installer.
- Improved performance of GCBA on hybrid CPUs.
- Added logging of screen recording start and stop events.
- Removed Microsoft Visual C++ 2013 Redistributable from the installer.
- Removed the custom script used for importing the SSL certificates in Firefox. Starting with version 120, Firefox automatically trusts third-party root certificates installed from the Windows certificate store. For more information about how to enable this option in previous and ESR versions of Firefox, see Web Browser configuration in Deploy Genesys Cloud Background Assistant (GCBA).
- Updated to Chromium 120.
- Enhanced GCBA error logging.
- Fixed an issue where GCBA was missing files during upgrade.
- Fixed an issue where GcbaBrowser process was not exiting gracefully.
- Fixed an issue where GCBA failed to log in.
- Updated to Chromium 117
- Changed the installer signing certificate’s algorithm back to SHA256RSA from SHA384ECDSA
- Updated to Chromium 114
- Logging and installer improvements
- Fixed an issue where Genesys Cloud running on the Firefox browser stopped communicating with GCBA after Firefox was upgraded
- Fixed an issue where GCBA was not working with the Firefox browser for new Windows user accounts that were added to the computer after GCBA was installed
- Improved SSL certificate creation method
- Support for Microsoft Edge and Mozilla Firefox browsers
- Support for Genesys Cloud browser extensions (Genesys Cloud for Chrome, and Genesys Cloud for Firefox)
- Updated to Chromium 110
- Logging and installer improvements
- Fixed IndexOutOfRangeException when the Windows operating system language is Japanese
- Updated to Chromium 107
- Improvements in config file and logs
- Fixed localization issue for parsing arguments
- Fixed intermittent GCBA frozen issue
- Beta release with Chromium 105
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