Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
After an effective date is added to an announcement, signifying that the feature is available, the announcement is automatically moved to the Past table at the bottom of the corresponding announcement tab.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Title | Impact | Action required | Audience | Community link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|
| Improved detection of SMS opt-out requests | Low | Awareness Only | Admin | — | 2026-05-11 | - |
| Introducing outbound fair use limits and overage pricing | Low | Action Required | Admin | — | 2026-04-20 | - |
| AI-based SMS opt-out detection for natural language consent revocation | — | Awareness Only | Admin | — | 2026-03-23 | - |
| Contract and billing api – new public endpoints | — | Action Required | Developer | — | 2026-03-09 | - |
| Client authentication EKU support removed from Genesys Cloud certificate | — | — | — | — | 2025-12-15 | - |
| Bring Your Own Technology (BYOT) Rate E for Audio Connectors and Rate A for third-party TTS changes | — | — | — | — | 2025-11-18 | January 1, 2026 |
| Simplified organization switching coming to Genesys Cloud | Medium | Awareness Only | Admin | — | 2025-05-05 | - |
| Article | Modified date (YYYY-MM-DD) | Change summary |
|---|---|---|
| Genesys Sub-Processors | 2026-09-29 | Removed Interactive Intelligence Latin America, C.A. – Venezuela from the “Genesys affiliates (entities) list. |
| Genesys Cloud Services terms and conditions | 2026-09-25 | Added new Genesys Cloud End User Agreement (Japan BPO EUA) and updated Genesys Cloud Services EUA for Japan. |
| Release Notes for Unified Experience from Genesys and ServiceNow | 2026-09-16 | New release. |
| Release Notes for CX Cloud from Genesys and Salesforce | 2026-09-07 | New release. |
| Release notes for Genesys Cloud for Microsoft Teams | 2026-08-17 | New release. |
| Release notes for Genesys Cloud Embeddable Framework | 2026-08-17 | New release. |
| Release notes for Genesys Cloud for Zendesk | 2026-08-17 | New release. |
| Release notes for the Genesys Cloud browser extensions | 2026-08-17 | New release. |
| Release notes for Genesys Cloud for Salesforce | 2026-08-17 | New release. |
| Genesys Cloud Product Support | 2026-08-03 | Added a link to the Access the Product Support portal via Okta article in the first table |
| Genesys Cloud system requirements | 2026-06-10 | Refined the wording under the Genesys Cloud screen recording heading in the Virtual Desktop Infrastructure (VDI) support section to make expected behavior and performance considerations associated with screen recording in VDI deployments more clear. |
| Genesys Partner/BPO Sub-Processors | 2025-12-22 | Article created. |
| Genesys Cloud Service Level Agreement | 2025-08-26 | Under SLA credits, added definition and reference to customer organization, similar to organization ID referenced under Case Submission. |
| Genesys Cloud security policy | 2025-06-16 | Pointillist Service reference removed from the title |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
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