Genesys Cloud – Media Tier category
List of the Genesys Cloud release notes that include Media Tier updates.
Enhancements and fixes Improved TLS protocol support for Genesys Cloud Voice trunks. Improved WebRTC trunk call handling when multiple codecs are configured. Improved real-time text media handling for calls arriving through BYOC trunks. Improved hybrid and premises call routing across external multi-trunk configurations, including better… [More]
Enhancements and fixes Improved reliability for external transfers from secure flows by correcting a timing issue during call termination. Resolved an issue where station-side recording could be missing after an IVR or ACD interaction was blind-transferred to an agent. Corrected interaction error information so affected… [More]
Enhancements and fixes Resolved an issue that could cause fax calls to fail in some scenarios. Improved ACD wait event data so cloud.event.acdwait.change events include the expected ACD information. Improved VoiceXML session stability by addressing memory handling during value creation and script evaluation. Improved call… [More]
Enhancements and fixes Improved cleanup behavior for failed dialer sessions. Improved SIP service reliability when rejecting calls during quiescing. Improved outbound routing behavior when dial plan hints identify a tieline station. Resolved an issue where dial plan requests could incorrectly encode addresses. Resolved an issue… [More]
Enhancements and fixes Improved fax call reliability when calls connect across multiple environments. Resolved an issue where AMD could fail when the AMD timeout was set to zero. Improved video conference participant handling so newly added participants are not automatically selected as the current talker…. [More]
Enhancements and fixes Improved overall call reliability, including fixes for issues that could cause calls to become stuck, fail to disconnect properly, or fail during dialing. Enhanced transfer and routing behavior, addressing multiple issues with consult transfers, unreachable agents, and incomplete or stalled interactions. Resolved… [More]
Enhancements and fixes Resolved an issue where certain CallEvents were missing, resulting in no caller participant appearing on the Timeline. Interoperability improvements for Microsoft Teams SIP calling. Resolved an issue where Edge could fail to locate a station ID, impacting call handling. Resolved an issue… [More]
Enhancements and fixes Improved handling of diversion headers when secure flows are involved prior to agent connection. Resolved an issue that could cause calls to disconnect when transferring to another flow after an Edge upgrade. Improved ringback tone behavior after call forwarding from Polycom VVX… [More]
Enhancements and fixes Fixed a condition where an agent not answering a call would sometimes cause a delay before the next agent was attempted. Resolved an issue where an agent did not hear a ringback tone when consulting another agent. Resolved an issue that could… [More]
Enhancements and fixes Fixed an issue where agents did not hear a ringback tone when consulting with another agent. Improved system reliability by enhancing how voicemail and MPCA behave following WebRTC station failures. Reduced connection instability by preventing unnecessary WebRTC media recovery attempts during DTLS… [More]
Enhancements and fixes Resolved issues where In-Queue flows stalled, transfers failed after upgrades, and voicemail flows did not follow the failure path. Improved recording reliability by preventing 0-byte recordings during “bridgeHold.” Improved answering machine detection to reduce false positives. Improved secure IVR flows by ensuring… [More]
Enhancements and fixes Resolved an audio quality issue in the APSE2 region caused by incorrect RTP marker handling. Improved call analysis accuracy, including fixes for pre-connect speech handling, beep detection, and reset scenarios. Improved support for automated audio labeling, including tone, music, and speech detection…. [More]
Enhancements and fixes Resolved an issue related to users forwarding calls to groups. Added support for Italian national number plan 11 digit numbers. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and… [More]
Enhancements and fixes Resolved an issue related to the Secure Pause state during a consult transfer. Resolved an issue related to hold music play stoppage when a consult transfer party disconnects. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for… [More]
Enhancements and fixes Call analysis updates for Brazil. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 20, 2025. Premises update availability Updates… [More]
Enhancements and fixes Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 6, 2025. Premises update availability Updates for hardware devices are available… [More]
Enhancements and fixes Reduced timeout for Evaluate Schedule / Schedule Group actions. Resolved an issue that could leave an agent unable to unmute in conference scenarios. Improved SIP OPTIONS response reliability. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for… [More]
Enhancements and fixes Call analysis model updates for speech and tone detection. Resolved an issue that could cause a delay clearing a call from an Agent once they had performed a blind transfer. Resolved an issue for generic SIP for cloud media phone registrations. Stability… [More]
Enhancements and fixes Call analysis model updates for speech and tone detection. Resolved an issue that could cause a delay clearing a call from an Agent once they had performed a blind transfer. Resolved an issue for generic SIP for cloud media phone registrations. Stability… [More]
Enhancements and fixes Additional tracing for processing of SIP messages. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 2, 2025. Premises update… [More]
Enhancements and fixes Resolved an issue with caller identity when using P-Asserted-Identity. Resolved an issue that could lead to TTS playback being distorted in certain circumstances. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between… [More]
Enhancements and fixes Resolved an issue impacting hash selection for generic SIP phone registrations for cloud media. Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone,… [More]
Enhancements and fixes Resolved an issue where phones did not provision in non-https premises environments. Resolved an issue where emergency call routes continued to be used after deactivation. Resolved a rare issue where NOTIFY events are inconsistent after receiving a REFER. Resolved an issue where… [More]
Enhancements and fixes Resolved a rare issue where NOTIFY events are inconsistent after receiving a REFER. Resolved an issue where agent mute state was not retained after a consult transfer recipient disconnected. Resolved issue where ACD skills were not removed on consult transfers. Stability and… [More]
Enhancements and fixes Resolved a rare issue where an agent cannot answer calls. Resolved an issue where an agent who missed calls was not being marked as ANA. Resolved an issue that could cause station associations to be missing after an update / rebalance operation…. [More]
Enhancements and fixes Resolved an issue where an agent who missed calls was not being marked as ANA. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, August 1, 2024. Premises update availability… [More]
Enhancements and fixes Resolved a situation where ACD participant wasn’t always disconnected after transfer to agent. Added support for Group Ring in post-call action feature. Original DNIS is now passed to a post-call action flow. Stability and performance improvements. Changes to support upcoming features. Cloud… [More]
Enhancements and fixes Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 13, 2024. Premises update availability Updates for hardware devices are available… [More]
Enhancements and fixes Architect callflow can now set a language for a streaming feature when Agent Assist/AudioHook is initialized. White noise is no longer generated when playing back third-party TTS prompts. Mandatory post-call actions are supported in agent transfer and conference scenarios. Improvements to SIP header… [More]
Enhancements and fixes Resolved regression from version 1.0.0.15670 that occurred when a station overflows its maximum supported number of physical call appearances. Corrected spelling for the Origination name Roosendaal, NL. Support for upcoming AudioHook features. Additional protections against overloading during call surges. Tracing improvements. Cloud… [More]
Enhancements and fixes Corrected spelling for the Origination name Roosendaal, NL. Support for upcoming AudioHook features. Additional protections against overloading during call surges. Tracing improvements. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting… [More]
Enhancements and fixes Removed potential race condition on consult transfer completion. Updated mechanism for voicemail TUI date retrieval. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 28, 2024. Premises update availability… [More]
Enhancements and fixes Eliminated race condition that could prevent an ACD session from being successfully disconnected. Improved reliability of external transfers when used with SecureIVR functionality. Improvements to ACD hold recording suppression after an external transfer has occurred. Changes to support upcoming features. Cloud update… [More]
Enhancements and fixes Additional protections against runaway CPU situations. Call analysis model updates for Mexico (es-MX). Improved reliability of call disconnects in consult transfer scenarios where some of the parties disconnected at the exact same time. Cloud update availability Updates for cloud media services occur… [More]
Enhancements and fixes Additional protections against runaway CPU situations. Call analysis model updates for Mexico (es-MX). Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 25, 2023. Premises update availability Updates for… [More]
Enhancements and fixes Resolved an issue that could lead to Edge declaring itself ready to take calls on startup before dial plans have completely loaded in large Orgs. Call Source Selection for the Prioritized Caller Selection on Trunk Configuration is now allowing short E.164 numbers…. [More]
Enhancements and fixes Call analysis model updates to detect 1950Hz machine tones. Support for upcoming GMF call setup time optimizations Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, October 26, 2023. Premises… [More]
Enhancements and fixes Upgraded to OpenSSL 3 for premises hardware Edges. Resolved an ACD tracking issue which may cause call disconnects due to max resource consumption. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone,… [More]
Enhancements and fixes Eliminated race condition when ACD call is answered just before the alerting timeout. Resolved an issue related to phone provisioning when multiple phone trunks are present in premises Edge situations. Cloud update availability Updates for cloud media services occur between 12:00 AM… [More]
Enhancements and fixes Changes to support upcoming features. Resolved an issue related to External Transfers with recording enabled. Restricted use of line feed characters in UUI set as ASCII strings. Memory management improvement for Edges in hybrid media scenario. Cloud update availability Updates for cloud… [More]
Enhancements and fixes Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, August 3, 2023. Premises update availability Updates for hardware devices are available… [More]
Enhancements and fixes Improvements to VXML expression evaluation. Compatibility improvements for inbound calls with no specified a=ptime attribute. ACD calls now wait in an ACD queue. They no longer end up in voicemail. Cloud update availability Updates for cloud media services occur between 12:00 AM… [More]
Enhancements and fixes Improved reliability of Dial Plan refreshes. Resolved an issue with redial for Poly VVX phones registered to premises Edges. Resolved one-way audio issue between Genesys Cloud and some Cisco hardware phone devices. Cloud update availability Updates for cloud media services occur between… [More]
Enhancements and fixes Improved support for China premises edges in the same site as non-China based edges. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 11,… [More]
Enhancements and fixes Improved accuracy for speech analyzer events. Stability improvements for edge control. 2023 Timezone Code and Data Updates. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting… [More]
Enhancements and fixes Added support for tel to sip encoded characters in dialstring. Signaling events are now marked as discardable and no longer queue in cases where they cannot be delivered. Improvements to protect against CPU intensive IVR flow loops. Changes to support upcoming features. Cloud update… [More]
Enhancements and fixes Improved ACD redirect to an agent routed before bridge connection. Architect secure call flows honor recording suppression flag. Updated change certificate renewal verification. Added the operating system name to associated attributes for metrics. Improved the Genesys Cloud response to include the telephone… [More]
Enhancements and fixes Improvements to Remote Caller ID handling when UPDATE session refresh is received. User Forwarding is now routed using Inbound Site. Improvements to logging when screen recording is active during conferences. Improved DTLS handshake timeout. Cloud update availability Updates for cloud media services… [More]
Enhancements and fixes Minor changes to support future features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, February 22, 2023. Premises update availability Updates for hardware devices are available on Wednesday, February… [More]
Enhancements and fixes Shortened fast busy duration for call failures. Additional diagnostics for screen recordings. Minor changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, January 11, 2023…. [More]
Enhancements and fixes Improvements to consult transfer recording scenario handling. Minor changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, January 4, 2023. Premises update availability Updates for… [More]
Enhancements and fixes Minor changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, December 1, 2022. Premises update availability Updates for hardware devices are available on Thursday, November… [More]
Enhancements and fixes Call analysis model updates for Spanish (Mexico) (es-MX). Call analysis model updates for Portuguese (Brazil) (pt-BR) Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 3, 2022. Premises update… [More]
Enhancements and fixes Call analysis model updates for the United States (es-US). Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 15, 2022. Premises update availability Updates for hardware devices are… [More]
Enhancements and fixes Transfers that IVR scripts or other VXML call flows initiate that take place without the IVR receiving an interaction from the caller are now considered automatic transfers and are included in the call loop detection algorithm. Cloud update availability Updates for… [More]
Enhancements and fixes Resolved issue where the system intermittently disregarded outbound caller name suppression. Resolved issue where phones stopped working after a cloud media control upgrade. Updated to OpenSSL 1.1.1p. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM… [More]
Enhancements and fixes Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI. Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media… [More]
Enhancements and fixes Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday,… [More]
Enhancements and fixes Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464. Call analysis model updates for Japanese (ja-JP). Cloud update availability Updates for cloud media services occur between 12:00 AM and… [More]
Enhancements and fixes Resolved issue that caused inconsistent results when transferring a call to voicemail. Call analysis model updates to detect 1950Hz machine tones. Call control support in preparation for Global Media Fabric Phase 2, available in a future release. Premises update availability Manual updates… [More]
Enhancements and fixes Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR. Resolved issue where certain successful HTTP requests are logged as errors. Resolved issue with unencrypted sasf files when operating in FIPS mode. Cloud update availability Updates for… [More]
Enhancements and fixes Call analysis model updates for Turkish (tr-TR). Call analysis model updates for the United States (en-US). Resolved an issue with Digest Authentication. Updated to OpenSSL 1.1.1n. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in… [More]
Enhancements and fixes Resolved issue with user association removal during station configuration. Resolved issue with LexBot integrations. Cloud update availability Updates for cloud media services occurred between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 24, 2022. Premises update availability Updates… [More]
Enhancements and fixes Maintenance release for FedRAMP compatibility and improved diagnostic metrics. Cloud and premises update availability
Enhancements and fixes Call analysis model updates to detect 1500Hz machine tones. Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616. Resolved potential issues cleaning HTTP cache files. Cloud update availability Updates for cloud media services occur between 12:00 AM and… [More]
Enhancements and fixes Added functionality to refresh Polycom, AudioCodes, and SIP softphone data when the system rebalances. Call analysis model updates to detect 1500 Hz machine tones. Cloud update availability Updates for cloud media services occur between 12:00 am and 5:00 am on Wednesday, January… [More]
Enhancements and fixes Improvements to VXML session limit logic. Call analysis model updates for Malaysia (ms-MY). Resolved issue that caused short screen recordings to be discarded. Updated ICU time zone database to 2021a1, 2021a2, and 2021a3. Updated HTTP Digest Access Authentication compliance (expanded RFC 2617… [More]
Manual and auto-update availability Enhancements and fixes Updated HTTP Digest Access Authentication compliance (expanded RFC 2617 conformance to RFC 7616). Updated ICU time zone database to 2021a1. Updated OpenSSL to 1.1.1l.
Manual and auto-update availability Available for manual update in all regions starting Wednesday, October 6, 2021. Auto-update enabled for all regions starting Wednesday, October 13, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, September 22, 2021. Auto-update enabled for all regions starting Wednesday, September 29, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, September 1, 2021. Auto-update enabled for all regions starting Wednesday, September 8, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, August 11, 2021. Auto-update enabled for all regions starting Wednesday, August 18, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, July 14, 2021. Auto-update enabled for all regions starting Wednesday, July 21, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, June 23, 2021. Auto-update enabled for all regions starting Wednesday, June 30, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, June 9, 2021. Auto-update enabled for all regions starting Wednesday, June 16, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, May 26, 2021. Auto-update enabled for all regions starting Wednesday, June 2, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Friday, May 14, 2021. Auto-update will not be enabled for this version due to a known issue with auto-conferencing standalone phones. Enhancements and fixes Resolved issue with non-realtime transcriptions during a secure pause…. [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, April 14, 2021. Auto-update enabled for all regions starting Wednesday, April 21, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, March 24, 2021. Auto-update enabled for all regions starting Wednesday, March 31, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, February 24, 2021. Auto-update enabled for all regions starting Wednesday, March 3, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, February 3, 2021. Auto-update enabled for all regions starting Wednesday, February 10, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Manual updates for all regions are available (since Friday, January 15, 2021), but only for deployments that do not use third-party TTS. Auto-updates are cancelled for all deployments. A new Edge and Media Tier version will be available soon for all… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, December 9, 2020. Auto-update enabled for all regions starting Wednesday, January 6, 2021. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, November 11, 2020. Auto-update enabled for all regions starting Wednesday, November 18, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Thursday, October 22, 2020. Auto-update enabled for all regions starting Thursday, October 29, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, October 7, 2020. Auto-update enabled for all regions starting Wednesday, October 14, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, September 23, 2020. Auto-update enabled for all regions starting Wednesday, September 30, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Thursday, August 6, 2020. Auto-update enabled for all regions starting Thursday, August 13, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, July 22, 2020. Auto-update enabled for all regions starting Wednesday, July 29, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, June 10, 2020. Auto-update enabled for all regions starting Wednesday, June 17, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, May 27, 2020. Auto-update enabled for all regions starting Wednesday, June 3, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Thursday, May 14, 2020. Auto-update enabled for all regions starting Thursday, May 21, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Wednesday, April 15, 2020. Auto-update enabled for all regions starting Wednesday, April 22, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Friday, March 20, 2020. Auto-update enabled for all regions starting Friday, March 27, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting Friday, February 14, 2020. Auto-update enabled for all regions starting Friday, February 21, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes… [More]
Manual and auto-update availability Available for manual update in all regions starting January 16, 2020. Auto-update enabled for all regions starting January 22, 2020. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Genesys made manual updates in all regions available the week of December 5, 2019. Genesys enabled auto-update for all regions on December 11, 2019, but stopped auto-update for on-premises deployments on December 13. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting November 13, 2019. Auto-update enabled for all regions starting November 20, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Added managed… [More]
Manual and auto-update availability Available for manual update in all regions starting October 30, 2019. Auto-update enabled for all regions starting November 6, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Enhancements and fixes Call analysis model updates for South Africa (en-ZA). Resolved race condition in endpoint idle, silence, and activity detection. Updated sync point code to resolve occasional failures due to unsynchronized access. Updated the HTTP module to more conveniently support… [More]
Manual and auto-update availability Available for manual update in all regions starting September 18, 2019. Auto-update enabled for all regions starting September 25, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting September 4, 2019. Auto-update enabled for all regions starting September 11, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved an… [More]
Manual and auto-update availability Available for manual update in all regions starting August 21, 2019. Auto-update enabled for all regions starting August 28, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Added support… [More]
Manual and auto-update availability Available for manual update in all regions starting July 24, 2019. Auto-update enabled for all regions starting July 31, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting July 10, 2019. Auto-update enabled for all regions starting July 17, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting June 19, 2019. Auto-update enabled for all regions starting June 26, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting June 12, 2019. Auto-update enabled for all regions starting June 19, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting May 8, 2019. Auto-update enabled for all regions starting May 15, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting April 10, 2019. Auto-update enabled for all regions starting April 17, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Added support… [More]
Manual and auto-update availability Available for manual update in all regions starting March 20, 2019. Auto-update enabled for all regions starting March 27, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Improved call… [More]
Manual and auto-update availability Available for manual update in all regions starting February 27, 2019. Auto-update enabled for all regions starting March 6, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting February 13, 2019. Auto-update enabled for all regions starting February 20, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting January 30, 2019. Auto-update enabled for all regions starting Friday, February 1, 2019. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Improved… [More]
Manual and auto-update availability Available for manual update in all regions starting January 11, 2019. Auto-updates are currently suspended while Genesys investigates reports of increased WebRTC disconnects in certain situations. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance… [More]
Manual and auto-update availability Available for manual update in all regions starting December 5, 2018. Auto-update enabled for all regions starting December 13, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting October 31, 2018. Auto-update enabled for all regions starting November 7, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved TTS… [More]
Manual and auto-update availability Available for manual update in all regions starting October 18, 2018. Auto-update enabled for all regions starting October 24, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Improved memory… [More]
Manual and auto-update availability Available for manual update in all regions starting September 26, 2018. Auto-update enabled for all regions starting October 3, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting September 12, 2018. Auto-update enabled for all regions starting September 19, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting August 22, 2018. Auto-update enabled for all regions starting August 29, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved Polycom… [More]
Manual and auto-update availability Available for manual update in all regions starting August 1, 2018. Auto-update enabled for all regions starting August 8, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Improved error… [More]
Manual and auto-update availability Available for manual update in all regions starting July 18, 2018. Auto-update enabled for all regions starting July 25, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting July 5, 2018. Auto-update enabled for all regions starting July 11, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting May 9, 2018. Auto-update enabled for all regions starting May 16, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes The system… [More]
Manual and auto-update availability Available for manual update in all regions starting April 25, 2018. Auto-update enabled for all regions starting May 2, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Added information… [More]
Manual and auto-update availability Available for manual update in all regions starting April 4, 2018. Auto-update enabled for ALL REGIONS starting April 11, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting February 21, 2018. Auto-update enabled for ALL REGIONS starting February 28, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved race… [More]
Manual and auto-update availability Available for manual update in all regions starting February 7, 2018. Auto-update enabled for ALL REGIONS starting February 14, 2018. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes Resolved issue… [More]
Manual and auto-update availability Available for manual update in all regions starting January 17, 2018. Auto-update enabled for US-East and EU-West regions starting January 24, 2018. Auto-update enabled for AP-NE and AP-SE regions starting January 31, 2018. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting December 13, 2017. Auto-update enabled for US-East and EU-West regions starting December 20, 2017. Auto-update enabled for AP-NE and AP-SE regions starting December 27, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting November 29, 2017. Auto-update enabled for US-East and EU-West regions starting December 6, 2017. Auto-update enabled for AP-NE and AP-SE regions starting December 6, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting November 8, 2017. Enhancements and fixes Resolved issue where the system disconnects a persistent connection call when the user does not provide a response, requiring the next station call to establish a new… [More]
Manual and auto-update availability Available for manual update in all regions starting October 25, 2017. Enhancements and fixes When a race condition occurs between an ACD transfer to an agent and a transfer to the agent’s queue, the system now gives the transfer to voicemail… [More]
Manual and auto-update availability Available for manual update in all regions starting October 11, 2017. Auto-update enabled for US-East and EU-West regions starting October 18, 2017. Auto-update enabled for AP-NE and AP-SE regions starting October 25, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting September 13, 2017. Auto-update enabled for US-East and EU-West regions starting September 20, 2017. Auto-update enabled for AP-NE and AP-SE regions starting September 27, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting August 23, 2017. Auto-update enabled for US-East and EU-West regions starting August 30, 2017. Auto-update enabled for AP-NE and AP-SE regions starting September 6, 2017. Automatic updates roll out to customers over a… [More]
Manual and auto-update availability Available for manual update in all regions starting August 9, 2017. Auto-update enabled for US-East region starting August 16, 2017. Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window. Enhancements and fixes The VoiceXML… [More]
Resolved issue where an attempt to dial malformed or non-standard URIs resulted in multiple SIP schemes and call attempt failure. Resolved issue where remote stations in an active multi-Edge environment route calls to the secondary Edge instead of the primary Edge. Updated Brazilian Portuguese (pt-BR)… [More]
Resolved issue with XML parsing error messages that failed to show properly on some Edges. Improved confidence model for American Spanish (es-US) Speech Recognition. Resolved issue with stuck SIP dialogs on Edge that occur when the UAS fails to respond appropriately. Updated Call analysis model… [More]
Resolved issue where a final disposition was not sent on some outbound dialing calls. Resolved issue where user to user internal fax attempts occasionally result in a failed fax. Resolved issue where trunk availability and register checks continue to be sent to proxy addresses after… [More]
Added option to apply “user” and “header” outbound identity privacy. Added localized audio ring back for Architect Group Transfers. Command file authentication is now enforced. Resolved issue where remote station with persistent connections enabled disconnects on idle RTP, instead of staying persistent. The Outbound Caller ID Name,… [More]
Resolved issue where unroutable inbound calls received an improper 403 No Dialing Rights result. Added Edge version in heartbeat to improve version reporting. Improved warning and error states logging. Resolved issue with handling HTTP 2xx status codes. Resolved LDM Edge race condition causing pairing to fail until… [More]
Improved Polycom endpoint management performance. Changed to server contract version 4. Modified Bridge certificate library source. Improved LDM Edge’s ability to monitor and troubleshoot cloud connectivity. Various bug and stability issue fixes. Edge can now use local certificate authority cache until cloud connectivity re-establishes. Resolved an… [More]