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Genesys Cloud – Version 1.0.0.41981 – July 9, 2026

Enhancements and fixes

  • Resolved an issue that could cause fax calls to fail in some scenarios.
  • Improved ACD wait event data so cloud.event.acdwait.change events include the expected ACD information.
  • Improved VoiceXML session stability by addressing memory handling during value creation and script evaluation.
  • Improved call reliability during protocol timer handling.
  • Improved live speaker detection for calls that were previously classified too quickly.
  • Improved SIP service stability during asynchronous callback processing.
  • Improved system stability during trace environment handling and PII marking.
  • Improved generic SIP station handling by referring to the specific SIP service instance in Contact headers.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting July 16, 2026.

Premises update availability

Updates for hardware devices are available on July 9, 2026. Administrators can choose to set a specific or .

  • Available for manual update in all regions starting July 9, 2026.
  • Auto-update enabled for all regions starting July 15, 2026.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: Due to urgent fixes for security and stability, Genesys may push Edge updates and release Media Tier versions before a release note is updated.