Genesys Cloud – Version 1.0.0.44160 – August 13, 2026

Enhancements and fixes

• Improved TLS protocol support for Genesys Cloud Voice trunks.
• Improved WebRTC trunk call handling when multiple codecs are configured.
• Improved real-time text media handling for calls arriving through BYOC trunks.
• Improved hybrid and premises call routing across external multi-trunk configurations, including better destination-site resolution and outbound route selection.
• Improved station lookup performance during dial plan resolution.
• Improved station-side recording continuity and retention during IVR, station-to-station, and blind transfers.
• Improved reliability when invoking the default voicemail flow.
• Improved outbound call analysis so calls answered by machines receive the appropriate disposition.
• Corrected destination-name handling for short-code dialed numbers by applying the configured number plan classification name.
• Improved audio resampling reliability to prevent silent audio loss under buffer pressure.
• Improved stability when processing telemetry data and handling broken TCP connections.
• Improved JavaScript runtime stability under memory pressure.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting August 20, 2026.

Premises update availability

Updates for hardware devices are available on August 13, 2026. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting August 13, 2026.
• Auto-update enabled for all regions starting August 27, 2026.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.