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Genesys Cloud – Version 1.0.0.43050 – July 30, 2026

Enhancements and fixes

  • Improved reliability for external transfers from secure flows by correcting a timing issue during call termination.
  • Resolved an issue where station-side recording could be missing after an IVR or ACD interaction was blind-transferred to an agent.
  • Corrected interaction error information so affected calls route to voicemail as expected.
  • Ensured that the expected WebRTC setting is applied to affected stations.
  • Improved SIP interoperability by adding proper handling for double-byte characters in SIP URI user fields and correcting text descriptions in relayed SIP Reason headers.
  • Updated voicemail and answering-machine detection for Spanish-language call scenarios reported in Panama and Honduras.
  • Improved Apple call-screening opt-out behavior and classification of voicemail and call-screening prompts.
  • Reduced delays in reporting the start of speech during conversation analysis.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting August 6, 2026.

Premises update availability

Updates for hardware devices are available on July 30, 2026. Administrators can choose to set a specific or .

  • Available for manual update in all regions starting July 30, 2026.
  • Auto-update enabled for all regions starting August 5, 2026.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: Due to urgent fixes for security and stability, Genesys may push Edge updates and release Media Tier versions before a release note is updated.