Find Division action

AI-generated summary

Genesys Cloud's Find Division action enables dynamic sourcing of division data within call flows, voice bot flows, and digital bot flows by searching for divisions based on their names during runtime interactions. The action performs case-insensitive division searches and stores division values in specified variables for use in subsequent flow actions such as Create Conversation Attribute and Update Conversation Attribute. Configuration requires setting a distinctive action name, specifying the division name or expression for lookup, and defining a variable to store the division result. The action provides two path outcomes: "Found" (successfully locates the division and populates the Division Result variable) and "Not Found" (unsuccessful search with no variable population). The Find Division action is accessed from the Toolbox by expanding the Find category and dragging the action into the appropriate location in the task editor.

Use the Find Division action to find a division using its name. Then, use the result in other relevant actions such as Create Conversation Attribute and Update Conversation Attribute actions.

From the Toolbox, expand the Find category and drag a Find Division action into the appropriate location in the task editor.

Field	Description
Name	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
Division Name	Enter the division name or an expression that locates the division. At runtime, Architect performs a search for the specified division. If the system finds an exact match, it returns the division value.
Division Result	When the system receives the division value, it stores that value in the variable you specify here. You can then use the variable in other areas of the flow.

Configure found and not found paths

Path	Description
Found	This path indicates that Architect located the division within the organization. Drag the appropriate action below the Found path so that it follows the route you want the interaction to take. Note: The Division Result field only populates when the flow follows the Found path.
Not Found	This path indicates that Architect did not find the matching division. Drag the appropriate action below the Not Found path so that it follows the route you want the interaction to take. Note: The Division Result field does not populate when the flow follows the Not Found path.

Path

Description

Found

This path indicates that Architect located the division within the organization.

Drag the appropriate action below the Found path so that it follows the route you want the interaction to take.

Note: The Division Result field only populates when the flow follows the Found path.

Not Found

This path indicates that Architect did not find the matching division.

Drag the appropriate action below the Not Found path so that it follows the route you want the interaction to take.

Note: The Division Result field does not populate when the flow follows the Not Found path.

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