Employee productivity Release Notes - Genesys Cloud Resource Center

Genesys Cloud FedRAMP region – January 19, 2026Click to collapse

Account management

Updated Resource Center links support the new Genesys Cloud experience at help.genesys.cloud
BYOC Premises Edge devices in Edges list view

Customer engagement

Social direct messages, social post injections, and social post responses allowance increase per AI token
Create rules based on workitem creation date
Generate web survey links on demand with an API

Employee productivity

Domain allow list for emails
Summaries for consult transfers for Agent Copilot

Workforce engagement

API to List Past Recognitions
Reply-To field in email transcripts
Long-term forecast and schedule generation up to 104 weeks
Granular evaluation metrics in the Evaluation Aggregate API

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Genesys Cloud FedRAMP region – January 12, 2026Click to expand

Open Platform

Updated regional feature deployment schedule now in effect

Customer engagement

Outbound limit alerts for voice campaigns in the Operations Console
Set post-call actions for voice calls using public APIs

Employee productivity

Conditional access policy support for Microsoft Entra ID
Send group voicemail notifications to the group email address

Workforce engagement

Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration

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Genesys Cloud FedRAMP region – December 15, 2025Click to expand

Employee productivity

Live character counter for ACW notes
Favorites now listed in the User Directory
Multi-language Agent Copilots

Account management

Passkey support for Multi-Factor Authentication (MFA)

Customer engagement

Custom named time zones for contactable time sets
Digital rule sets for outbound WhatsApp campaigns
Introducing Apple Pay support for Apple Messages for Business in Singapore and Mexico regions
Architect digital bot flows and Apple Messages for Business support in Singapore and Mexico regions
External contacts identity resolution support for Apple Messages for Business in Singapore and Mexico regions
Architect digital bot flow list picker support in Singapore and Mexico regions
Authentication support in Apple Messages for Business in Singapore and Mexico regions
Apple Messages for Business forms in Singapore and Mexico regions
Non-default content profile support for SMS
Architect digital bot flow time picker support
Control agent transfer capabilities via permissions
Configure group ring settings
Inbound messaging channel routing support in Apple Messages for Business in Singapore and Mexico regions

Data, analytics, and reporting

Export summary row chart in Analytics Performance views
Web events available in Journey Management

Open platform

Thai language support
Genesys Cloud Voice (GCV) conversation IDs and postal codes in GCV and BYOC usage reports

Self service and automation

Enhanced confirmation controls in AI Guides
Genesys Virtual Agent support for Portuguese and Swedish dialects
Create flow outcomes and milestones natively in Architect

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Genesys Cloud FedRAMP region – December 8, 2025Click to expand

Open platform

Update to regional feature deployment schedule effective January 2026

Customer engagement

Messenger support for list picker
Agent greetings for ACD voice
No-cost digital user tracking
Improved Messenger web tracking configuration
Enhanced social media escalation to the agent desktop

Data, analytics, and reporting

Set transcription dialects at the queue level for voice interactions
Analytics agent status API routing status and presence data sort and filter

Employee productivity

Answer incoming conversations directly from notifications
Agent Copilot trigger events subscription
Custom prompts in advanced summary configurations
Agent-to-agent consult and warm transfer for messaging interactions

Workforce engagement

Workforce management unavailable times flexible scheduling
Updated built-in learning modules reflecting new navigation
Increase the daily automated evaluation limit
Manage agent auto-evaluation scoring rules through public APIs
Dynamic user grouping with user management rules
Workforce management business units increased route path capacity
Improved workforce management scheduling constraints

Deprecations

Deprecation: Genesys Cloud SSO certificate expiry

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Genesys Cloud FedRAMP region – December 1, 2025Click to expand

Genesys Cloud FedRAMP region – November 17, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
Live character counter for ACW notes
Internationalized date formats in Genesys Tempo

Customer engagement

Control agent transfer capabilities via permissions
Inactivity handling for messaging interactions

Data, analytics, and reporting

Topic miner support for Arabic dialects
Topic miner support for Hindi dialect

Workforce engagement

Screen recording now uses less system resources and bandwidth in multiple monitor and multiple concurrent interaction situations.
Adherence widget available in the Activity view
Automatic submission of completed AI evaluations

Deprecations

Deprecation: External contacts merge endpoint and mergeOperation field in External Contacts API

Deprecations and announcements

Deprecation: Administrator login using only user name and password

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Genesys Cloud FedRAMP region – November 10, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
Mute individual Collaborate chat threads on iOS and Android
Display checklists through Agent Copilot during interactions
AI-generated answers for auto-suggested articles on Agent Copilot
Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
Domain allow list for emails
Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects

Account management

API responses no longer include OAuth client secret
Genesys Tempo enabled by default with allowed IP addresses feature
SAML assertion decryption support for single sign-on integrations

Customer engagement

Customer first callback support in outbound campaigns
Use custom SMTP servers for email campaigns and agentless email
Group ID for subsequent participant segments in group call activity
Support for authenticated web messaging in single customer view

Data, analytics, and reporting

Analytics Conversation Detail Jobs API extended conversation data retrieval

Self service and automation

Create AI Guides from uploaded process documents
Voice processing prompt for Agentic Virtual Agents
AI Guides model enhancements

Deprecations and announcements

Deprecation: Token Implicit Grant for OAuth clients

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Genesys Cloud FedRAMP region – November 3, 2025Click to expand

Genesys Cloud FedRAMP region – October 27, 2025Click to expand

Genesys Cloud FedRAMP region – October 20, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
Improved scripting accessibility tools

Customer engagement

Use the same email domain across multiple Genesys Cloud orgs

Data, analytics, and reporting

Analyze segment and web outcome events in Journey Management
Administrators can now search content from HTML emails

Self service and automation

Preview guides for virtual agents in AI Studio
Configure virtual agents to generate answers from multiple sources

Workforce engagement

Workforce management block scheduling
Adherence and activity code mapping enhancements

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Genesys Cloud FedRAMP region – October 13, 2025Click to expand

Genesys Cloud FedRAMP region – October 6, 2025Click to expand

Genesys Cloud FedRAMP region – September 29, 2025Click to expand

Employee productivity

Streamlined Navigation and Information Architecture Update

Customer engagement

Set time- and duration-based conditions in campaign rules
Use custom SMTP servers for email campaigns and agentless email
Idle agent count for conditional group activation or deactivation
Expired callback queue reassignment

Data, analytics, and reporting

Topic miner Korean and Japanese language support

Self service and automation

Transcription and storage of caller’s final voice input
Content-based search for knowledge base articles in Norwegian, Danish and Finnish
Swiss German language support in Architect

Workforce engagement

Enhancements to visual components in the interaction details page

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Genesys Cloud FedRAMP region – September 22, 2025Click to expand

Employee productivity

New unified navigation experience coming to Genesys Cloud
Summary engagement insights on the Agent Copilot dashboard

Account management

Manage user hire dates with SCIM APIs
Refreshed integrations management interface

Customer engagement

Configure up to 100 OpenID integrations for authenticated web messaging
Voice note support for WhatsApp conversations
Outbound voice events publish directly to AWS EventBridge

Data, analytics, and reporting

Enhanced longest waiting and longest interacting metrics
Duplicate an event card in Journey Management
Review transcripts faster in interaction details

Open platform

Updated Genesys Cloud desktop app icons

Workforce engagement

Default answers for evaluation forms

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Genesys Cloud FedRAMP region – September 1, 2025Click to expand

Customer engagement

Append outbound campaign performance statistics to the Campaign Performance view
Authenticated session duration for secure mobile sign-ins
Messages and Media columns in Analytics Performance views

Data, analytics, and reporting

Category aggregate data in analytics metrics
Trigger process automation based on topics, sentiment, or empathy

Employee productivity

Links to Genesys Cloud group chat room video sessions

Workforce engagement

Configure GCBA with Microsoft Edge native messaging

Deprecations

Deprecation: agent assistance

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Genesys Cloud FedRAMP region – August 25, 2025Click to expand

Employee productivity

Multi contextual panels
Call history enhancements for group calls

Customer engagement

Improved keyword precision for SMS
Support for mobile push notifications for unread message alerts
Assign segments to external contacts for up to 30 Days
Web messaging Filipino, Indonesian, Malay, Romanian, and Spanish Spain support

Data, analytics, and reporting

Interaction category creation support for Korean and Japanese languages
Programs, topics, and phrases support for Korean and Japanese languages

Open platform

Configure alerts for Operational Console events

Self service and automation

Knowledge bases with content search available in Architect bot flows and digital bot flows

Workforce engagement

Schedule coaching and learning sessions with greater flexibility

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Genesys Cloud FedRAMP region – August 18, 2025Click to expand

Employee productivity

Multi contextual panels
Segment filtering suppression on knowledge articles for Agent Copilot
Improved Collaborate chat read and unread message sync

Customer engagement

Increased DTMF input limit in Architect flows
Outbound division-aware campaign schedules
WhatsApp outbound campaigns pre- and post-contact triggers
Outbound power and predictive campaigns sort by priority in skills-based dialing

Data, analytics, and reporting

Sensitive data masking support for French, German, Portuguese, and Spanish chat and messaging transcripts

Workforce engagement

Workforce management shift trades external activities support
AI scoring for evaluations

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Genesys Cloud FedRAMP region – August 11, 2025Click to expand

Employee productivity

Multi contextual panels
Agent script enhancements
Alert volume while on call setting available in main application

Account management

SSO integrations management via SAML Metadata files
Updated Genesys branding on login pages
OAuth Client secret now viewable only at creation or upon new secret request

Data, analytics, and reporting

Journey Management now displays estimated analysis completion time via in-app notifications
Column reordering within column picker in Analytics Performance views

Self service and automation

Transfer options for Architect voice and digital bot flows

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Genesys Cloud FedRAMP region – August 4, 2025Click to expand

Employee productivity

Multi contextual panels
Customizable summaries in AI Studio

Customer engagement

WhatsApp outbound campaign schedules
Profile panel support for workitems
Conditional group activation based on real-time metrics

Data, analytics, and reporting

Improved native voice transcription for English

Open platform

Microsoft Dynamics 365 data actions integration new credential type

Self service and automation

Enhanced knowledge suggestions in Genesys Agent Copilot

Deprecations

Deprecation: Removal of Webhooks integration for chat notification

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Genesys Cloud FedRAMP region – July 28, 2025Click to expand

Employee productivity

Multi contextual panels
Enable focus mode for agent apps
Improved Collaborate chat read and unread message sync
Genesys Agent Copilot and Genesys Virtual Agent language support for Danish, Finnish, and Norwegian

Customer engagement

Access and promote external contacts directly in Architect
Internal article linking within the knowledge base

Data, analytics, and reporting

Search transcript content up to 90 days back
Improved native voice transcription readability for Portuguese
Exclude existing topics and phrases from topic mining
Manage expiring and expired exports in the scheduled exports view
Recover deleted dashboards from summary and owner pages

Self service and automation

Genesys Virtual Agent support for Arabic, Hindi, Korean, and Swiss German
Virtual Agent performance dashboard
New metrics for Architect bot and digital bot flows in the Optimization dashboard

Workforce engagement

Set limits on shift types and weekend work in schedules

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Genesys Cloud FedRAMP region – July 21, 2025Click to expand

Employee productivity

Multi contextual panels

Customer engagement

Configurable outbound routes now available for customer first callbacks

Self service and automation

Knowledge workbench V2 accessibility improvements
Enhanced AI-powered slots for virtual agents

Workforce engagement

Unlimited archived recording restorations

Deprecations

Deprecation: External contacts merge endpoint and mergeOperation field in External Contacts API

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Genesys Cloud FedRAMP region – July 14, 2025Click to expand

Genesys Cloud FedRAMP region – July 7, 2025Click to expand

Employee productivity

Multi contextual panels
Call forwarding enhancements with group search functionality

Account management

Audit SAML authentications
Increased SSO integrations allowance per identity provider

Customer engagement

Enable or disable Last Agent Routing for digital conversations
Messenger individual application provisioning and configuration redesign
Introducing Genesys Cloud Social
Genesys Cloud Open Messaging supports custom social network connectors
Genesys Cloud Social support for Instagram
WhatsApp’s per message pricing update

Workforce engagement

Policy-based station-side call recording
Evaluation data access via consolidated reporting views
Extended workforce management time-off submission window and management unit fixed date settings
Workforce management capacity planning

Deprecations

Deprecation: Removal of Webhooks integration for chat notification

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Genesys Cloud FedRAMP region – June 30, 2025Click to expand

Employee productivity

Multi contextual panels

Account management

Enhanced Groups Profile configuration

Customer engagement

Enhance predictive routing accuracy with participant data
Sort contacts by priority in skills-based dialing for progressive campaigns
Sort contacts by priority for skills-based dialing in Preview campaigns
Workitems List view filter enhancements

Data, analytics, and reporting

Improved readability of native voice transcription in Spanish language transcripts

Open platform

New Genesys Cloud Voice phone number inventory report

Self service and automation

Inter-digit timeout Genesys Cloud Virtual Agent and Architect bot flows
Genesys Cloud Virtual Agent language support for Italian
Introducing Guides in AI Studio

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Genesys Cloud FedRAMP region – June 23, 2025Click to expand

Employee productivity

Multi contextual panels
Agent Copilot summary API metrics and edited summaries
Fax interface update

Customer engagement

Retention of library selection in the Canned Responses Admin page
Updated pricing for social direct messages, SMS, and agentless outbound email
Enhanced email administration user interface
Configurable X integration sizes and new entry size
Send and receive media through X (formerly Twitter) channel
Genesys Cloud for X (Twitter) Direct Messaging integration

Data, analytics, and reporting

AI Insights at a glance
New digital response time and engagement metrics
On demand voice and digital transcript translation

Workforce engagement

Multiple answer selection in evaluation form questions

Deprecations

Deprecation: Workforce management historical data delete job API endpoints

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Genesys Cloud FedRAMP region – June 16, 2025Click to expand

Genesys Cloud FedRAMP region – June 9, 2025Click to expand

Employee productivity

Multi contextual panels
Introducing Genesys Agent Copilot
New email send permissions control

Customer engagement

Time-based conditions in call rule sets

Data, analytics, and reporting

Program and Detected Category filters and columns in Content Search view

Open platform

Script selection from in the Workitem Panel in Panel Manager

Self service and automation

Introducing Genesys Cloud Virtual Agent

Workforce engagement

Improved Genesys Cloud Background Assistant (GCBA) Installer

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning
Deprecation: Predictive Engagement support for ACD Web Chat 2.0

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Genesys Cloud FedRAMP region – June 2, 2025Click to expand

Genesys Cloud FedRAMP region – May 26, 2025Click to expand

Employee productivity

Multi contextual panels
Collaborate and Communicate Mobile access for FedRAMP organizations
Enable real-time queue and agent monitoring with customizable notifications on Android
Insights app for iOS
Configure chat message editing time limits

Customer engagement

Character counter in canned responses editor

Data, analytics, and reporting

View phrase usage in Topic Editor

Open platform

Custom node.js code as part of a data action

Self service and automation

Introducing the Webhook for Events integration

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning

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Genesys Cloud FedRAMP region – May 19, 2025Click to expand

Employee productivity

Multi contextual panels

Customer engagement

Quick replies, cards, and carousels for open messaging

Data, analytics, and reporting

Track and manage billing for Supervisor Copilot AI features
Improved event list organization for enhanced journey building
Event card editing and visualization in journey canvas

Self service and automation

Enhanced recognition failure handling in Architect digital bot flows
BYOC Cloud TLS X.509 certificates

Workforce engagement

Shift trades across weeks within schedule to improve agent flexibility
Find Agent Search field in gamification profiles

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Genesys Cloud FedRAMP region – May 12, 2025Click to expand

Genesys Cloud FedRAMP region – May 5, 2025Click to expand

Employee productivity

Multi contextual panels

Account management

Automatic role assignment for reactivated users

Customer engagement

Email administration user interface enhancements
Retry configuration for unsuccessful customer first callbacks

Self service and automation

Content-based search for non-English knowledge base articles
Architect help panel

Workforce engagement

Enable audio selection with screen recordings in playback

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Genesys Cloud FedRAMP region – April 28, 2025Click to expand

Employee productivity

Multi contextual panels

Customer engagement

Web messaging French Canada, Greek, and Hindi support
Outbound dialing campaign health indicator

Data, analytics, and reporting

Improved voice offered metrics for customer first callbacks

Workforce engagement

Updated Genesys Cloud built-in learning modules
Improved workforce management deferred workload prediction algorithm

Deprecations

Deprecation: Workforce management historical data delete job API endpoints

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Genesys Cloud FedRAMP region – April 21, 2025Click to expand

Employee productivity

Multi contextual panels

Account management

Introducing the Genesys Cloud CX 4 license

Customer engagement

Access workbin and worktype names in task management events

Data, analytics, and reporting

Bulk Export API to export external contacts and related data
View average sentiment score across performance views

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning

View details

Genesys Cloud FedRAMP region – April 14, 2025Click to expand

Employee productivity

Multi contextual panels
Improved agent email address handling

Customer engagement

External source for open messaging identity resolution in the UI
Detailed counts of digital messaging activity
Microsoft Graph for email integration

Data, analytics, and reporting

Normalization of Digits in French for Low Latency transcription.
Division support for external contacts bulk import
Agent Activity performance dashboard widget filter and sort agents based on conversation activity

Self service and automation

Advanced knowledge handling in bot flows

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Genesys Cloud FedRAMP region – April 7, 2025Click to expand

Employee productivity

Multi contextual panels

Account management

Division assignment for external contacts and external organizations

Customer engagement

Next Contact Avoidance (NCA) in predictive routing

Data, analytics, and reporting

Save static interaction lists in Content Search
Dedicated API endpoints for schema metadata retrieval

Open platform

Configurable timeout for data actions

Workforce engagement

Enable audio selection with screen recordings in playback

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Genesys Cloud FedRAMP region – March 31, 2025Click to expand

Employee productivity

Multi contextual panels
Conversation details for agents
Prevent agents from staying on queue without a selected station

Account management

Attribute-based access control

Customer engagement

Introducing outbound WhatsApp campaigns support

Data, analytics, and reporting

Analytics agent activity API filter and sort agents based on conversation activity
Agent Timeline Detail view
Retrieve Estimated Wait Time (EWT) by label
Interactive charts for journey analysis
Filter customer journey data using numbers
Journey Management date range configuration
Improved attribute lists view for Journey Management events
Journey Management filter and display options
Insert a new event between two existing events in Journey Management
Complex journeys persist in post calculation sequenced path order on Journey Management

Workforce engagement

Add or remove individuals from automatic development and feedback modules assignment
Gamification Contests

Self service and automation

Query jobs API typeId as a primary filter and increased filter limits

Deprecations

Deprecation: Amazon Lex V1 bot integration

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Genesys Cloud FedRAMP region – March 24, 2025Click to expand

Employee productivity

Multi contextual panels
Improved accessibility in Tempo
View possible shifts in the Genesys Tempo mobile app
Notes panel improvements
Wrap Up panel usability improvements

Data, analytics, and reporting

Native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcripts
AI-generated interaction transcript summaries
English voice transcript sensitive data masking improvements

Workforce engagement

Daily value configuration in service goal templates

Deprecation

Deprecation: BYOC Cloud TLS Ciphers:

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Genesys Cloud FedRAMP region – March 17, 2025Click to expand

Employee productivity

Multi contextual panels

Account management

Control wrap-up code access within divisions

Customer engagement

Work Automation List view OR queries

Data, analytics, and reporting

Sensitive data masking support for English chat and messaging transcripts

Open platform

Ukrainian language support

Deprecation

Deprecation: Documents UI Audit tab
Deprecation: Auto answer pop-up toast

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Genesys Cloud FedRAMP region – March 10, 2025Click to expand

Genesys Cloud FedRAMP region – March 3, 2025Click to expand

Employee productivity

Multi contextual panels
Notes panel improvements
Wrap Up panel usability improvements

Customer engagement

Turn on-screen annotation and drawings in co-browse on or off for privacy compliance

Open platform

Genesys Enhanced TTS now includes Amazon Polly Neural voices

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Belgium language support

Workforce engagement

Trigger process automation from Coaching or Learning state changes

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Genesys Cloud FedRAMP region – February 24, 2025Click to expand

Employee productivity

Multi contextual panels

Account management

User settings page displays the last login date and time
Identify unused roles and permissions in the Admin UI

Data, analytics, and reporting

Journey management with Funnel analysis
Purchase Speech and Text Analytics as a standalone product
Turn customer sentiment analysis on or off

Open platform

Division-aware permissions and APIs for external contacts

Workforce engagement

Increase screen recording duration for after-call work
Set scheduling constraints for calendar months
Recording bulk action API improvement for aged recording management

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Genesys Cloud FedRAMP region – February 17, 2025Click to expand

Employee productivity

Multi contextual panels
Notes panel improvements
Wrap Up panel usability improvements
Display external contact names in call history and voicemail inbox
Enable message pinning in Collaborate chat

Account management

User settings page displays the last login date and time
Voice transcription combined offer
Simplified license usage logic

Data, analytics, and reporting

Native voice transcription support for Hebrew

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows support for Hindi

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Genesys Cloud FedRAMP region – February 10, 2025Click to expand

Account management

CX as Code support for Architect flows

Customer engagement

Add media to an Outbound SMS campaign
Set SMS Phone Number action type added to digital rules for outbound digital campaigns
Auto answer for voice interactions on queue settings
Auto answer for digital interactions

Data, analytics, and reporting

Filter and search conversations by acoustic metrics and wrap-up codes

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Thai language support

Workforce engagement

Reminders for agents about their next scheduled activity

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Genesys Cloud FedRAMP region – February 3, 2025Click to expand

Customer engagement

Regex custom data filtering to protect sensitive information for co-browse
Configure max calls per agent with decimal precision
Recurring outbound campaign schedules
Script support for workitems

Account management

Customize inactivity timeout settings

Data, analytics, and reporting

Topic miner Swiss German language support
Configure performance dashboard widgets with work team and reports-to filters

Employee productivity

Enhanced email input fields

Self service and automation

Portuguese language support in Architect

Workforce engagement

Workforce management historical data import improvement
Assign coaching without workforce management scheduling
Workforce management activity codes for coaching and learning

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Genesys Cloud FedRAMP region – January 20, 2025Click to expand

Customer engagement

Preserve routing information for callbacks and voicemails
Define rule conditions based on workitem dates
Updated agent canned responses panel
Bulk workitem addition via API

Data, analytics, and reporting

Edit and rerun scheduled exports
Share dashboards with work teams and individuals
Agent performance reports for inactive and deleted users
Improved native voice transcription accuracy for French
Normalization of Digits in German for Low Latency transcription.

Employee productivity

Enable emoji reactions in Collaborate chat including desktop users

Open platform

Division-aware permissions and APIs for external contacts

Workforce engagement

Improved search and filters for screen recorded interactions

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Genesys Cloud FedRAMP region – January 13, 2025Click to expand

Genesys Cloud FedRAMP region – December 9, 2024Click to expand

Account management

Control scripts access based on division membership

Customer engagement

Outbound WhatsApp message on behalf of a queue

Data, analytics, and reporting

Native voice transcription support for Swiss German
Improved native voice transcription accuracy for Spanish

Employee productivity

View time-off balances from an external HR system on Genesys Tempo

Open platform

Supporting links for operational event details

Self service and automation

Track and optimize flow size with enhanced insights

Workforce engagement

Improved workforce management schedule editor agent filter and sort
Workforce management weekly staffing requirements with ABM forecasts
Improved deferred workload prediction algorithm

Deprecations and announcements

Deprecation: Legacy alerting system

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning

View details

Genesys Cloud FedRAMP region – December 2, 2024Click to expand

Genesys Cloud FedRAMP region – November 11, 2024Click to expand

Genesys Cloud FedRAMP Region – Employee productivity category

Account management

Customer engagement

Employee productivity

Workforce engagement