Delete a policy

Genesys Cloud provides functionality to delete policies through the Resource Center. Users with Quality Administrator permissions can access the policy deletion feature by navigating to Menu > Conversational Intelligence > Recording and Policies > Policies, selecting the checkbox next to the desired policy, and clicking Delete Selected Policies. The documentation includes a feedback mechanism allowing users to report issues with accuracy, content currency, clarity, and usability, with options to specify user roles including Agent, Administrator, Developer/Engineer, Partner, Supervisor, and Support. Related resources include articles on deleting access policies, quality policies , creating policies, filtering policies, and guidance on using recording policies for sensitive data deletion