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Genesys Cloud – Version 1.0.0.16610 – June 5, 2024

Genesys found a regression in Media Tier version 1.0.0.16610 that can cause preloaded grammars to fail to load. Automatic updates for cloud media and premises hardware edges have been disabled.

Enhancements and fixes

  • Stability and performance improvements.
  • Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 13, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, June 5, 2024. Administrators can choose to set a specific or .

  • Available for manual update in all regions starting Wednesday, June 5, 2024.
  • Auto-update enabled for all regions starting Wednesday, June 12, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.