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Genesys Cloud – Version 1.0.0.17350 – July 24, 2024

Genesys found a regression in Media Tier version 1.0.0.17350. Automatic updates for cloud media and premises hardware edges have been disabled.

Enhancements and fixes

  • Resolved an issue where an agent who missed calls was not being marked as ANA.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, August 1, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, July 24, 2024. Administrators can choose to set a specific or .

  • Available for manual update in all regions starting Wednesday, July 24, 2024.
  • Auto-update enabled for all regions starting Wednesday, July 31, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.