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Genesys Cloud – contact center management tag

List of the Genesys Cloud release notes that include the contact center management release notes tag.

September 20, 2017Click to collapse

Contact center

Secure call flows in Architect
Architect Exit and Next Loop actions for all call flow types
Automatic email responses
Substitutions for canned responses
Bulk addition of queues to agents
Callbacks in reports and alerts
Workforce management schedule administration enhancements
Workforce management export enhancements

Integrations

Custom client applications integration
Web services data actions integration

February 8, 2017Click to expand

February 1, 2017Click to expand

September 28, 2016Click to expand

September 7, 2016Click to expand

July 27, 2016Click to expand

July 13, 2016Click to expand

June 1, 2016Click to expand

April 20, 2016Click to expand