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Genesys Cloud – June 1, 2016

Collaborate

New user statuses

Four new status options, Break, Meal, Training, and Meeting, now appear in user settings. For more information about user statuses, see .

Increased chat room participant limits

Genesys Cloud now supports up to 1,000 participants in a chat room.

Contact center

Configurable alerts for interaction statistics

Alerts allow Engage users to receive notifications when interaction statistics are within user-defined thresholds.

Users can:

  • Choose queue or agent alerts from a range of available statistics.
  • Send alert notifications to themselves or other users by email or SMS text.
  • View active alerts from anywhere in Genesys Cloud.
  • Manage alert activation and view alert statuses in a central alert rules interface.
  • Access a centralized alert inbox to view and manage alert notifications.
  • Copy, edit, and delete alerts based on changing conditions.

For more information, see .

Integrations

Genesys Cloud for Salesforce

The Genesys Cloud for Salesforce Console API now includes a logout event.