Genesys Cloud – August 12, 2016

Collaborate

Updated user profile layout

An update to the layout of the user profile eases navigation and addresses translation issues. For more information, see Profile page.

New location for group chat notification option

The group chat notification option now appears on the Notifications tab under Preferences in the browser and desktop apps. For more information, see Change browser app settings, Change Windows desktop app settings, and Change Mac desktop app settings.

Integrations

Outbound dialing and script support in Genesys Cloud for Salesforce

Genesys Cloud for Salesforce now supports outbound dialing and scripts for outbound dialing. For more information, see About outbound dialing in Genesys Cloud for Salesforce and About scripts in Genesys Cloud for Salesforce.

Outbound dialing and script support in Genesys Cloud for Zendesk

Genesys Cloud for Zendesk now supports outbound dialing and scripts for outbound dialing. For more information, see About outbound dialing in the Genesys Cloud embedded clients and Scripts.