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Understand your Genesys Cloud EX subscription

With your Genesys Cloud EX (Employee Experience) base subscription, you can access all workforce engagement capabilities for any set of users within your organization. Organizations that have a Genesys Cloud EX base product and license do not handle interactions inside Genesys Cloud, but can synchronize over configuration data, voice interaction data/recordings, and email interaction data from an external platform.

Note: A Genesys Cloud EX subscription expects that an organization has Collaborate subscriptions as prerequisites. Collaborate subscriptions do not incur charges.

Collaborate subscription  

An employee with Collaborate permissions automatically receives a Collaborate license/subscription. Collaborate permissions include:

  • Attributes > Attribute > Edit, Add, Delete, View
  • SSO > Provider > View, Delete, Add, Edit
  • Documents > Audit > View, Search

Genesys Cloud EX subscription  

Organizations are billed for the following scenarios:

Employee use

Genesys bills for the Genesys Cloud EX base product all users who are the subject of workforce engagement-related capabilities. The following list describes some of the scenarios that incur monthly billing charges when an employee logs in during the month:

  • When a schedule is created for the employee using the workforce management scheduler. 
  • When a coaching session is scheduled for an employee. 
  • When a development and feedback module is assigned to an employee. 
  • When a gamification point is generated for an employee. 
  • When an evaluation is created for an employee.
  • When a web survey for an agent is sent for feedback.
  • When an Interaction Event is injected for an employee.
Note: This scenario does not require the employee to log in during the month.

Permissions

Genesys bills all users with administrator permissions in the list below for the Genesys Cloud EX base product.

Genesys Cloud EX pricing 

You can find Genesys Cloud EX pricing in the Genesys Cloud licenses and core bundles in the . For more information, contact your sales representative. In Genesys Cloud, to find details about your sales representative, click Orchestrators > Profile > My Contacts.

Fair use overage

A Genesys Cloud EX organization is subject to data storage and API request allocations according to fair use policy. Overage charges are applied when allocation is exceeded.

The total allocation for an organization is based on the number of employee licenses applied to the organization. For example, if an organization has 20 named user licenses, and since each user receives 75,000 API requests per month, the total allocation is 1,500,000 (=75,000*20). If an organization exceeds the total allocation, the organization is billed an overage charge for each additional API request.

For more information, see: .