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Reset a user’s password

Note: If the user is currently set as inactive, resetting the password automatically changes their status to active.

Reset a user’s Genesys Cloud Collaborate password using the following steps:

  1. Click Admin.
  2. Under People and Permissions, click  People.
  3. Click Menu > User Management > Users.
  4. For the selected user, click More and select Set Password.
  5. To change the password, do one of the following:
    • Type a new password in the New password field, then retype it in the Confirm password field.
      Notes:
      • To see the password as you type it, click the Eye icon. To obscure the password, click the Eye icon again.
      • Do not copy and paste a password when setting it. If the password contains double-byte characters (for example, Japanese or Chinese characters), the user cannot log in later, because the keyboard can’t reproduce those characters for manual entry.
    • Click Generate to have Genesys Cloud create a random password for you.
  6. Click Confirm.
  7. Send the user the new password along with instructions to change it immediately. For more information, see .

For more information, see .