Edit a user’s profile

AI-generated summary

Genesys Cloud allows administrators to edit comprehensive user profiles containing contact information, relationships, locations, skills, certifications, and education details. To edit a user's profile, administrators must navigate to Admin > People, select the target user, click More > Edit Person, access the Person Details tab, and enter Edit Mode to modify profile data. The system supports viewing public-facing user profiles and requires Directory > User > All permissions for profile management. Users without assigned managers do not appear in organizational hierarchy views. This functionality enables detailed management of user profile information within the Genesys Cloud platform.

PrerequisitesClick to expand

A user’s profile includes contact information, relationships, locations, skills and certifications, education, and more.

To manage a user’s profile, perform the following steps:

Click Admin.
Under People & Permissions, click People.
Click Menu > User Management > Users.
To edit user settings, do the following:
1. Navigate to the user you want to modify.
2. Select the user’s check box and click More .
3. From the menu that appears, click Edit Person.
Click the Person Details tab.
Click View Edit Mode.
Edit the user’s profile data.
To view the public-facing profile, click View Public Profile.
Note: If users do not have a manager, they do not appear in the hierarchy views.

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