Add Genesys Cloud Analytics to your subscription

AI-generated summary

Genesys Cloud Analytics is an add-on subscription solution that delivers automated data integration, real-time analytics reporting, a Snowflake data warehouse, and preconfigured dashboard accelerators for deployment on Tableau or PowerBI business intelligence platforms. The solution features enterprise-grade security certifications (SOC2, ISO27001, HIPAA), fully integrated real-time monitoring dashboards, prebuilt analytics dashboards, and flexible AWS hosting with single sign-on and multi-factor authentication support. Key capabilities include rapid deployment within 1-2 weeks, management of complex configurations across hundreds to thousands of queues, and scalability to organizations with tens of thousands of agents. The add-on requires a minimum of 200 agents and is compatible with Genesys Cloud CX 1, CX 2, CX 2 Digital, CX 3, CX 3 Digital, CX 4, or CX AI Experience licenses under annual pre-pay or month-to-month subscription models. Pricing follows per-agent licensing aligned with Genesys Cloud user counts plus a one-time enablement package. Expert services for setup, configuration, and customization are included. Subscription additions require contact with a Sales Representative through the Genesys Cloud interface.

PrerequisitesClick to expand

Upgrade your subscription to include a hosted solution that provides automated data integration, real-time analytics reporting, an analytics data warehouse, and a set of preconfigured reporting and analytics dashboard accelerators for you to host on your business intelligence platform (with support for Tableau and PowerBI).

The Analytics add-on includes the following features:

Enterprise security (SOC2, ISO27001, HIPAA)
Fully integrated real-time dashboarding and monitoring tool
Prebuilt and ready to use dashboards for real time
Prebuilt business intelligence dashboards for you to host on your PowerBI or Tableau instance
Accelerated time to value; deploy in 1-2 weeks
Manage complex configurations for hundreds too thousands of queues or complex organizations, and scale to organizations with tens of thousands of agents.
Flexible hosting: Snowflake datawarehouse deployable on AWS, with support for single sign-on and multi-factor authentication.
Expert services for setup, configuration, and customization

For more information about the solution and its benefits, see Overview of the Analytics add-on solution.

Add to your subscription

To add to your subscription, contact your Sales Representative. In Genesys Cloud, to find details about your sales representative, click Orchestrators > Profile > My Contacts.

Genesys Cloud pricing

You can find Genesys Cloud Analytics pricing in the Genesys Cloud licenses and core bundles in the Genesys Cloud pricing hub.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2026-05-22	Replaced pricing with link to Genesys Cloud pricing hub.
2025-11-01	Updated section on how to add licensing.
2023-08-14	Article posted.

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