Manage activity codes
AI-generated summary
Genesys Cloud allows users to manage activity codes through the Workforce Management system with specific permissions required for editing and deletion. Users can modify activity code parameters by navigating through Admin > Workforce Management > Business Units > Configuration > Activity Codes. The system provides search functionality to filter activity codes and allows bulk deletion of selected codes, though default activity codes cannot be deleted. Modifications require the "Workforce Management > Activity Code > Edit and Delete" permissions. The interface supports both individual and multiple code deletions through checkbox selection or the More menu option, with confirmation prompts for deletion actions.
The following permissions:
- Workforce Management > Activity Code > Edit, and Delete
Modify an activity code’s parameters, or delete one or more activity codes, from the Activity Codes tab.
Note: You cannot delete a default activity code.
- Click Admin.
- Under Workforce Management, click Business Units.
- Click Menu > Workforce Management > Workforce Management Configuration > Business Units.
- Under Configuration, click Activity Codes.
- In the Activity Codes page, use the search boxes and lists below each column to narrow the list of codes.
- Click the link on the activity code name to modify further.
- Make the appropriate changes and click Save.
- Click Admin.
- Under Workforce Management, click Business Units.
- Click Menu > Workforce Management > Workforce Management Configuration > Business Units.
- Under Configuration, click Activity Codes.
- In the Activity Codes page, use the search boxes and lists below each column to narrow the list of codes.
- Do one of the following:
- Click the check box next to the appropriate activity code or codes you want to remove and click Delete all selected. A message appears, asking you to confirm the activity removal.
- Click More and from the menu that appears click Delete. A message appears, asking you to confirm the activity removal.
- Click OK.
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