Genesys Cloud FedRAMP Region – Features coming soon
This preview lists the features scheduled for the next Genesys Cloud FedRAMP region release. The features will not be live in Genesys Cloud FedRAMP region until July 20, 2026. The feature descriptions in the July 20, 2026 Genesys Cloud FedRAMP region Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud FedRAMP region feature releases, see the Feature releases and Announcements sections in Genesys Cloud FedRAMP region Release Notes.
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
Configurable answering machine detection and silent call timeouts
Administrators can now configure answering machine detection (AMD) and silent call timeout settings for outbound campaigns. This feature allows administrators to define when call analysis timers begin and how long the system waits before taking action when detection or silence thresholds are reached. These settings help organizations meet regional regulatory requirements and reduce unwanted silent or delayed calls.
Issue a secure pause when all internal participants leave a conference call
Supervisors can now configure a setting to issue a secure pause during a conference call when all internal participants leave the interaction. This feature helps organizations maintain compliance by preventing recordings from continuing when only external participants remain on the call.
External event administration for Journey Management
Journey Management users can now use the External Event Admin panel to activate and manage external events that have been onboarded to Genesys Cloud. Users can view available events and their attributes, while authorized users can activate events for analysis. This enhancement extends journey analysis beyond the contact center by incorporating external events into Journey Management.
Agent Copilot now provides intent health scores and utterance-level recommendations to help administrators evaluate and improve intent performance. Administrators can identify issues such as intent conflicts, utterances that are too short or too long, and outlier utterances that may negatively affect intent accuracy. Recommendations are prioritized by impact, enabling administrators to focus first on the utterances and intents most likely to improve training data quality and overall intent performance.
Core IVR prompt and system audio file support in Architect is now available for Polish (pl-PL) for the Play Estimated Wait Time and Play Position In Queue actions and for Collect Input verification.