List of the Genesys Cloud FedRAMP Region release notes that include the scheduling release notes tag.
Expand all Collapse all Customer engagement
Agentless outbound notifications for web and mobile messaging
Web survey invitation send time configuration for digital interactions
AI-generated summaries for linked case interactions
Centralized case management view for supervisors and case managers
Data, analytics, and reporting
Dark and light mode theme options for Analytics Performance dashboards
Self service and automation
Monitor LAM-based agentic virtual agents in the VA Performance dashboard
Navigate to utterance timestamps in call recordings within bot flows
Workforce engagement
Workforce management administrator module date and time enhanced localization
Agent State API enhancements
View details
Account management
Simplified permissions view with updated Select All controls
Customer engagement
Social media follower count and verified status
Data, analytics, and reporting
Improved accuracy and reliability of date-time picker
Self service and automation
Additional Agentic Virtual Agent (AVA) debugging details in Execution History and Replay mode
Workforce engagement
Customizable activity code colors
Enhanced screen recording playback
View details
Account management
Add login hint to OAuth client URLs
Assign divisions to ACD skills
Customer engagement
Detect and mask explicit images in social listening posts
Data, analytics, and reporting
Expanded External Contacts export support
Journey Management data export for BI tools
Open platform
Multiple concurrent Genesys applications per user
Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
Customize virtual agent interaction summaries
Workforce engagement
Import decision metrics for workforce management
Time-based filtering for opportunities and enrollments
Deprecations
Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
View details
Account management
Custom user attributes for ABAC policies
Employee productivity
Using custom attributes for knowledge filtering within Agent Copilot
Open platform
CX Cloud from Genesys and Salesforce support in the FedRAMP region
Self service and automation
Transfer interactions to another queue from the In-Queue Flow Error event
Genesys Agentic Virtual Agent language support for Czech, Danish, Dutch (Belgium), Filipino, Finnish, French (Belgium), Greek, Hungarian, Malay, Norwegian, Polish, Portuguese (Portugal), Swedish, and Turkish
Bot Flow can call another bot flow
Workforce engagement
Evaluation and survey forms division awareness
Batch adjust start times in the schedule editor
Deprecations
Deprecation: Native voice transcription for Polish (pl-PL)
View details
Customer engagement
Web messaging expanded English (Great Britain, Australia, Ireland), Swiss German, and Slovak language support
Messenger input forms for digital bot flows
Rate limiting for conversation assignment
Caller ID inheritance for agent-created customer first callbacks
Case record comments
Data, analytics, and reporting
Program-level sentiment and empathy analysis controls
Increased dictionary terms limit for native transcription
Improved native transcription accuracy for English dialects and specialized domains
Sentiment Feedback user interface modernization
Speech and Text Analytics configuration UI modernization
Unified and scalable Genesys Cloud CX conversation data extraction
Employee productivity
Call Session Service rollout for eligible organizations
Associate mobile app rebrand and user experience refresh
Self service and automation
Dark mode support and user interface update for Architect
Improved Knowledge answers in Agent Copilot and Virtual Agent
Workforce engagement
Work team-level access control for time-off requests
Live screen monitoring for agent supervision
Delete activity plans and future occurrences
View details
Customer engagement
Engagement source tagging for open messaging
Inline image rendering for X direct messages
Campaign health view enhancements
WhatsApp template messages now support image carousels
Data, analytics, and reporting
Styling and pagination improvements for Analytics dashboards and Performance views
PATCH endpoints for external organizations, relationships, and notes
Employee productivity
Supervisor takeover for active messaging conversations
Agents can create summaries of interactions on-demand
Open platform
Emergency call type now supports short codes 142 (Switzerland) and 933 (North America)
Self service and automation
Metadata-driven access control in knowledge fabric
Knowledge fabric API synchronization and file management enhancements
Workforce engagement
Start and end times for full-day time-off requests
View details
Account management
Configure inactivity timeout redirect behavior for SSO
Restrict OAuth client credential grants by IP address range
Customer engagement
Organization-level agent evaluation rate limiting for routing assignments
Data, analytics, and reporting
Journey Management charts support for numeric attributes
Semantic topic spotting for topic configuration
Broaden Journey Management perspective with external data source API
Employee productivity
Update user menu in the new Genesys Cloud navigation
Exact match in Agent Copilot checklists
Agents can view and complete multiple Agent Copilot checklists during an interaction
Workforce engagement
Increase the granularity of time off limits to 15 minutes, by agent
Expanded employee inclusion rules for activity plans
Editable activity plans for greater flexibility
View details