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Genesys Cloud FedRAMP Region – CRM integrations tag

List of the Genesys Cloud FedRAMP Region release notes that include the crm integrations release notes tag.

Account management

  • New permissions for managing phone associations

Customer engagement

  • Agent ownership support for customer first callbacks

Data, analytics, and reporting

  • Improved accessibility and usability for analytics performance views date picker
  • Add dictionary terms to EVTS – Transcribe

Employee productivity

  • Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
  • Configure retention period for Genesys Agent Copilot summaries
  • Genesys Agent Copilot expansion to social and digital messaging channels

Open platform

  • Embedded Framework supports Group Name attribute for group ring calls
  • Poly/HP ROVE Series managed phones available in Genesys Cloud

Workforce engagement

  • Running Genesys Cloud Background Assistant (GCBA) with Windows service account

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