List of the Genesys Cloud FedRAMP Region release notes that include the crm integrations release notes tag.
Expand all Collapse all Customer engagement
External contact favorites
Data, analytics, and reporting
View external event schemas and configurations
Custom conversation attributes native actions in Architect bot flows
Employee productivity
Screen recording support for ChromeOS
Open platform
CX Cloud auto-answer for interactions
Inbox enhancements to manage group voicemails
Workforce engagement
Flexible meal and break times for agents
Update unavailable times on behalf of an agent
Deprecations
Deprecation: Model for agentic virtual agents
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Data, analytics, and reporting
Enhanced dictionary management for Genesys Cloud native transcription
Employee productivity
Granular ACD voicemail permissions
Open platform
ACD voicemail routing for CX Cloud from Genesys and Salesforce
Granular configuration for AudioHook streams
Support for CCX firmware version 9.3
Genesys TTS Connector for third-party TTS engines
Self service and automation
Enhanced AVA utterance history with turn-level triage metadata
Knowledge optimizer dashboard enhancements
Decision table version history and rollback
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Customer engagement
Participant names and avatars in Mobile Messenger
ACD skill expression performance view and interaction columns
Workforce engagement
Live screen monitoring for agent supervision
System-detected historical forecast outliers
AI scoring support for Genesys Cloud CX2 with AI tokens
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Account management
Add login hint to OAuth client URLs
Assign divisions to ACD skills
Customer engagement
Detect and mask explicit images in social listening posts
Data, analytics, and reporting
Expanded External Contacts export support
Journey Management data export for BI tools
Open platform
Multiple concurrent Genesys applications per user
Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
Customize virtual agent interaction summaries
Workforce engagement
Import decision metrics for workforce management
Time-based filtering for opportunities and enrollments
Deprecations
Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
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Account management
Custom user attributes for ABAC policies
Employee productivity
Using custom attributes for knowledge filtering within Agent Copilot
Open platform
CX Cloud from Genesys and Salesforce support in the FedRAMP region
Self service and automation
Transfer interactions to another queue from the In-Queue Flow Error event
Genesys Agentic Virtual Agent language support for Czech, Danish, Dutch (Belgium), Filipino, Finnish, French (Belgium), Greek, Hungarian, Malay, Norwegian, Polish, Portuguese (Portugal), Swedish, and Turkish
Bot Flow can call another bot flow
Workforce engagement
Evaluation and survey forms division awareness
Batch adjust start times in the schedule editor
Deprecations
Deprecation: Native voice transcription for Polish (pl-PL)
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