List of the Genesys Cloud FedRAMP Region release notes published in October 2026.
Account management
- People and permissions user interface refresh
Customer engagement
- Requesting Off Queue presence status
- Sort workitems by custom attributes
- Monitor and respond to non-owned Facebook pages
Data, analytics, and reporting
- Agentic Virtual Agent turn details in Journey Management
Open platform
- Telephony administrators can now self-enable Japanese language models
Self service and automation
- Knowledge Fabric file browser for uploaded documents
Workforce engagement
- Control agent shift visibility in schedules
Deprecations and announcements
- Deprecation: BYOC Cloud TLS Ciphers
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Customer engagement
- Agent reservation for customer-first callbacks
- Workitem analytics views: Improved accuracy of Answered metric
Data, analytics, and reporting
- Journey Management multi-metric charts
- Journey Management effort score dashboard
Employee productivity
- Agent Copilot email thread summarization
- SMS interactions in the Genesys Cloud Associate app
- Voicemail transcriptions for personal and group voicemails
Self service and automation
- AVA enhanced knowledge configuration for linking dependent variables
- AI Studio supports preconditions for tool inputs
Workforce engagement
- Add notes to shift trade requests
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Customer engagement
- Planned network maintenance for Genesys Cloud Autonomous System Numbers
- BYOC Cloud support for inbound SIP digest authentication
- Facebook engagement metrics in social listening
- Enhanced workitem preview
- Concurrent call-session org metrics
Data, analytics, and reporting
- Event details panel in Journey Management
- Improved bulk metric exports in Analytics Performance Views
- Copilot panel and chart expansion in journey management
- Genesys Cloud Copilot Virtual Agent Performance Analytics Assistant
Employee productivity
- Configurable interaction deallocation period for Embeddable Framework
- Test agent checklists during configuration
- Get step-by-step guidance with Copilot to manage and configure Genesys Cloud
- Perform multi-step user management tasks with Copilot — from onboarding to permissions and skill assignments.
- Enhance employee productivity with Copilot
- AI-powered audit assistant for change insights
- Bulk user operations for Genesys Cloud Copilot
- Genesys Cloud Copilot usage analytics dashboard
- Copilot AI agent configuration in AI Studio
- Copilot for work automation
- Free and unreported utility actions for Genesys Cloud Copilot
- Structured data cards and lists in Genesys Cloud Copilot
- Agent Recognition Assistant AI Agent
- Work Teams Assistant AI Agent
- WFM Time Off Assistant AI agent
- Static actions on Copilot home screen for faster onboarding
Open platform
- Object dependency tracking for integrations
Self service and automation
- Configurable stages in case plans
Workforce engagement
- Support for automated evaluation attribution in analytics views
- Increased limit for agent scoring rules per program
- Restore quick filters and date navigation for time-off requests
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