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Genesys Cloud FedRAMP Region – External contact management tag

List of the Genesys Cloud FedRAMP Region release notes that include the external contact management release notes tag.

Account management

  • People and permissions user interface refresh
  • Division awareness for canned responses
  • Control access to Genesys Cloud with Attribute-Based Access Control (ABAC)

Customer engagement

  • Contact list and record retention
  • Native Architect actions for customer intent
  • Architect users can update external contacts using a native action in voice, inbound message and email flows
  • Dynamic template selection for outbound digital campaigns
  • Canned responses support file attachments

Data, analytics, and reporting

  • Analytics Aggregates API now returns only filter-matching groupings
  • Dashboard ownership transfer

Employee productivity

  • Intent miner Swiss German language support

Open platform

  • Genesys TTS Connector in secure call flows

Self service and automation

  • Turn-level metadata in the Bot Flow Reporting Turns API
  • Updated AI models for knowledge answer generation and highlighting
  • Architect native actions for conversation attributes
  • Transition to the latest agentic virtual agent model

Deprecations

  • Deprecation: Genesys Cloud Login web app can no longer be embedded in an iframe
  • Deprecation: Model for agentic virtual agents

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