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Genesys Cloud – Version 1.0.0.12720 – July 26, 2023

Genesys found a regression in Media Tier version 1.0.0.12720 that can cause external transfers to fail when configured to record. Automatic updates for cloud media and premises hardware edges have been disabled.

Enhancements and fixes

  • Stability and performance improvements.
  • Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, August 3, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, July 26, 2023. Administrators can choose to set a specific or .

  • Available for manual update in all regions starting Wednesday, July 26, 2023.
  • Auto-update enabled for all regions starting Wednesday, August 2, 2023.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.