List of the Genesys Cloud release notes that include the outbound campaigns & dialer release notes tag.
Customer engagement
- Agentless outbound notifications for web and mobile messaging
- Web survey invitation send time configuration for digital interactions
- AI-generated summaries for linked case interactions
- Contact list and record retention
- Improved HTTP response handling for Architect data actions
Data, analytics, and reporting
- Dark and light mode theme options for Analytics Performance dashboards
Open platform
- ServiceNow incident and HR case routing support
Self service and automation
- Monitor LAM-based agentic virtual agents in the VA Performance dashboard
- Public APIs for agentic virtual agent management
- Navigate to utterance timestamps in call recordings within bot flows
- Spec-driven development for agentic virtual agents
Workforce engagement
- Workforce management administrator module date and time enhanced localization
- Agent State API enhancements
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Account management
- European Sovereign region now available
Customer engagement
- Configurable answering machine detection and silent call timeouts
- Issue a secure pause when all internal participants leave a conference call
Data, analytics, and reporting
- External event administration for Journey Management
- Segment an interaction transcript and drill down into specific areas of interest
Employee productivity
- Intent health insights for Agent Copilot
- Genesys Cloud Copilot usage analytics dashboard
Open platform
- Genesys TTS Connector for third-party TTS engines
- Polish language support in Architect
- Digital messaging support for ServiceNow ITSM workspaces
- Genesys Cloud Voice services in the EU Sovereign Cloud region
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Customer engagement
- DMARC monitoring for custom email domains
- Contactable time sets for outbound WhatsApp campaigns
Data, analytics, and reporting
- Semantic topic spotting for topic configuration
- AI Summary and AI Insights in Danish, Finnish, Italian, Norwegian, Polish, Swedish, Thai, and Turkish
Employee productivity
- Queue-based outbound calling in Communicate mobile app
- Control download access for voicemail recordings
Open platform
- Agents can place outbound calls on behalf of a queue from ServiceNow
Self service and automation
- Increasing limits for social data ingestion and escalation
- Configurable error handling for agentic virtual agents
- Genesys native speech-to-text available as a bot transcription engine
- Bot users can skip a question when they don’t know the answer
- Improvements to comfort statements in AVA virtual agent
Deprecations
- Deprecation: Native voice transcription for Polish (pl-PL)
- Deprecation: Genesys Predictive Engagement (GPE) tracking snippet and GPE Tracking SDKv1
- Deprecation: Any future permissions no longer included when selecting all permissions in a domain postponement
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