Genesys Cloud – November 2026
List of the Genesys Cloud release notes published in November 2026.
Account management
- Web Directory updated to use PKCE for improved security
- Assign divisions to roles for Authorized Organizations users and groups
Customer engagement
- Secure replies and new outbound emails to addresses outside the Domain Allow List
Employee productivity
- Updated Agent Copilot summarization model
Open platform
- Data action test UI improvements
- ServiceNow email wrap-up synchronization
Self service and automation
- Architect flow runtime variable memory insights