List of the Genesys Cloud release notes that include the connectors release notes tag.
Account management
- European Sovereign region now available
Customer engagement
- Configurable answering machine detection and silent call timeouts
- Issue a secure pause when all internal participants leave a conference call
Data, analytics, and reporting
- External event administration for Journey Management
- Segment an interaction transcript and drill down into specific areas of interest
Employee productivity
- Intent health insights for Agent Copilot
- Genesys Cloud Copilot usage analytics dashboard
Open platform
- Genesys TTS Connector for third-party TTS engines
- Polish language support in Architect
- Digital messaging support for ServiceNow ITSM workspaces
- Genesys Cloud Voice services in the EU Sovereign Cloud region
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Customer engagement
- Profile Panel improvements for contact actions
- Messenger customizable launcher button
Data, analytics, and reporting
- Journey Management: Removal of event overage charges
- Removal of transcription confidence threshold configuration
Employee productivity
- Agent Copilot enhanced conversational understanding for knowledge searches
Open platform
- Support for case task routing in Unified Experience
- Genesys TTS Connector general availability
Self service and automation
- Preserve tracking IDs in Architect flow YAML export and import
- Knowledge Fabric support for Czech and Hungarian
- Architect flows: Dynamic terminating character configuration
- Knowledge Fabric configuration preview improvements
Deprecations and announcements
- Deprecation: Genesys Cloud Login web app can no longer be embedded in an iframe
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Customer engagement
- API for phone numbers update in scheduled callbacks
- Inbound messaging channel routing support in Apple Messages for Business
- Authentication support in Apple Messages for Business
- External Contacts identity resolution support for Apple Messages for Business
- Architect digital bot flows and Apple Messages for Business support
Data, analytics, and reporting
- Custom calculations in performance views
- AI summaries for the agent side of a conversation
Employee productivity
- Auto-assign Agent Copilot to licensed queue members
Open platform
- Audio Connector integration in Architect secure call flows
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Customer engagement
- 2024 Genesys CIDR expansion and firewall requirements notification
- Typing indicators in Mobile Messenger
Employee productivity
- Multi contextual panels
- Conversation summaries on transfer with Agent Assist and Agent Copilot
- Notes panel improvements
- Wrap Up panel usability improvements
Data, analytics, and reporting
- Journey Management date range configuration
Open platform
- Genesys Enhanced TTS now includes Amazon Polly Neural voices
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Belgium language support
Workforce engagement
- Trigger process automation from Coaching or Learning state changes
Deprecations
- BYOC Premises – Genesys Hardware Solution deprecation
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