Genesys Cloud – AI Agents tag
List of the Genesys Cloud release notes that include the ai agents release notes tag.
Account management
- People and permissions user interface refresh
- Division awareness for canned responses
- Control access to Genesys Cloud with attribute-based access control (ABAC)
Employee productivity
- Copilot for work automation
- Intent miner Swiss German language support
Customer engagement
- Native Architect actions for customer intent
- Architect users can update external contacts using a native action in voice, inbound message and email flows
- Dynamic template selection for outbound digital campaigns
- Canned responses support file attachments
Data, analytics, and reporting
- Sensitive data masking support for Danish, Finnish, Norwegian, and Swedish messaging transcripts
- Sensitive data masking support for Danish, Finnish, Norwegian, and Swedish voice transcripts
- Analytics Aggregates API now returns only filter-matching groupings
- Dashboard ownership transfer
Open platform
- Genesys TTS Connector in secure call flows
Self service and automation
- Turn-level metadata in the Bot Flow Reporting Turns API
- Updated AI models for knowledge answer generation and highlighting
- Architect native actions for conversation attributes
- Transition to the latest agentic virtual agent model
- Advanced speech-to-text tuning for Microsoft and Deepgram engines
- Deepgram Flux and Nova native ASR support for virtual agents
Workforce engagement
- Control agent shift visibility in schedules
Deprecations
- Deprecation: Model for agentic virtual agents
- Deprecation: Removal of AI Guides (version 1)
- Deprecation: Genesys Cloud login web app can no longer be embedded in an iframe