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Genesys Cloud – Agent Workspace tag

List of the Genesys Cloud release notes that include the agent workspace release notes tag.

Customer engagement

  • Share a single contact list across multiple active campaigns

Data, analytics, and reporting

  • Improved transcription accuracy for native voice transcription

Employee productivity

  • Enhanced digital metrics accuracy with auto-answer hold time tracking
  • Updated pre-join experience in Genesys Cloud Video

Self service and automation

  • Automated chat notifications within Architect workflows

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