Genesys Cloud – July 4, 2018

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Chinese (traditional) IVR support in Architect

Core IVR prompt support in Architect is now available for traditional Chinese (Hong Kong S.A.R.) (zh-HK). Core support includes recording prompts for Booleans, datetime values, numbers, durations, string data types, estimated wait time, position in queue, and collect input verification. For more information, see Genesys Cloud supported languages.