Genesys Cloud Release notes
Account management
- Improved Operational Console user interface
- New permissions for managing phone associations
Data, analytics, and reporting
- New PATCH API endpoint for external contacts
- Use AI to generate topic phrases
Employee productivity
- Secure pause available on all call types, not just ACD calls
- Pin messages in Collaborate chat for quick reference on mobile
Self service and automation
- API endpoints for uploading knowledge files using custom integrations
- Decision rules priority setting
Workforce engagement
- Average alert time metric for Gamification Profiles
- View evaluation scores in the interaction detail quality summary
Deprecations
- Deprecation: Token Implicit Grant for OAuth clients
- Deprecation: Open messaging inbound endpoint
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