How can I troubleshoot the Digital Connector server?

To troubleshoot your Digital Connector integrations, try these resources prior to contacting customer support:

You can find the examples of rich media type such as cards, carousels, and quick replies in Digital Connector Customer API Spec.
Troubleshoot your connection between Genesys Cloud and your Digital Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Digital Connector Events events from your third-party bot servers by registering for the Digital Connector events.
Flow Authors can troubleshoot a particular conversation using the Flow Execution History tab in Cloud Architect, and step by step in replay mode.
Post your questions in the Genesys Cloud – Developer Community.

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