FAQs: Digital Bot Connector
What types of bot metrics are available for Digital Bot Connector?
You can find the bot metrics on the Bot Performance UI and also through the public API endpoint: Genesys Cloud Developer Center: Bot Aggregate query.
The following metrics are applicable:
- nBotSessions
- tBotSession
- tBotDisconnect
- tBotExit
- oBotSessionTurn
- nBotSessionTurns
How can I troubleshoot the Digital Bot Connector server?
To troubleshoot your Digital Bot Connector integrations, try these resources prior to contacting customer support:
- You can find the examples of rich media type such as cards, carousels, and quick replies in Digital Bot Connector (v2) Customer API Spec.
- Troubleshoot your connection between Genesys Cloud and your Digital Bot Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
- When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Digital Bot Connector Events events from your third-party bot servers by registering for the Digital Bot Connector events.
- Flow Authors can troubleshoot a particular conversation using the Flow Execution History tab in Cloud Architect, and step by step in replay mode.
- Post your questions in the Genesys Cloud – Developer Community.