FAQs: Digital Connector
What types of bot metrics are available for Digital Connector?
You can find the bot metrics on the Bot Performance UI and also through the public API endpoint: Genesys Cloud Developer Center: Bot Aggregate query.
The following metrics are applicable:
- nBotSessions
- tBotSession
- tBotDisconnect
- tBotExit
- oBotSessionTurn
- nBotSessionTurns
How can I troubleshoot the Digital Connector server?
To troubleshoot your Digital Connector integrations, try these resources prior to contacting customer support:
- You can find the examples of rich media type such as cards, carousels, and quick replies in Digital Connector Customer API Spec.
- Troubleshoot your connection between Genesys Cloud and your Digital Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
- When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Digital Connector Events events from your third-party bot servers by registering for the Digital Connector events.
- Flow Authors can troubleshoot a particular conversation using the Flow Execution History tab in Cloud Architect, and step by step in replay mode.
- Post your questions in the Genesys Cloud – Developer Community.