Short ID length

AI-generated summary

Genesys Cloud's Digital User Tracking system generates unique visit IDs with customizable length settings. The Short ID feature allows administrators to specify the number of digits used for each visitor identification. ID length should be chosen based on concurrent website traffic volume - four digits suffice for under 10,000 simultaneous visitors, while six digits are recommended for sites exceeding 100,000 concurrent visitors. The system allows immediate implementation of ID length increases to accommodate growing traffic needs.

Digital User Tracking assigns each visit a unique number based on a lengthy, automatically generated ID. In the Short ID box, specify the number of digits for Digital User Tracking to use for each visit ID.

Choose a short ID length that is long enough to be unique among all visitors that are active on your website currently. The more traffic that your site gets, the longer your short ID should be. For example, if you always have less than 10,000 visitors at any time, a short ID length of four is sufficient. If you could have more than 100,000 visitors at any one time, choose a short ID length of six.

Note: You can increase the length of the short ID at any time. Your changes are effective immediately.

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Short ID length