Leaderboard overview

AI-generated summary

Genesys Cloud provides a Leaderboard feature within its gamification system that displays top-ranked contestants and their competitive standings. The leaderboard shows the current user's position with adjacent rankings (+/- one rank), associated prizes for each tier, and handles multiple winners by displaying prize details with winner names or, for single gold-tier winners, user avatars. Fully anonymized contests display anonymized winners in celebration banners. Users can view point leaders within their gamification profile and filter leaderboard data by multiple date intervals: Today (default), Yesterday, This week, Last week, This month, Last month, or a custom date range. The metric displayed on the leaderboard is selectable, and agents can be located via name search functionality. The leaderboard accommodates up to 300 agents; those without login activity or earned points do not appear. Access requires appropriate licensing (Genesys Cloud CX 3, CX 1 WEM Add-on II, CX 3 Digital, CX 2 WEM Add-on I, or EX) and permissions including Agent Activity > View and Gamification > Leaderboards > View. Data refresh capability is available through the Menu > Home interface with real-time updates accessible via the Refresh button in the upper right corner.

PrerequisitesClick to expand

The Leaderboard lists the top ranked contestants. This section also shows where the current user is on the leaderboard, +/- one rank above and below them.

Prizes shows the prizes that you can win.

When there are multiple winners for the gold tier, Genesys Cloud shows the prize image/name, with all the winners below.
If there is only one winner for the gold tier, Genesys Cloud shows their user avatar (if they have one) and their name instead.
If a contest is fully anonymized, Genesys Cloud anonymizes winners in the celebration banner.

You can view the point leaders in the same gamification profile as you, including all profile members’ rank based on the profile’s metrics.

You can select one of the following date intervals to use when you view the leaderboard:

Today (Default)
Yesterday
This week
Last week
This month
Last month

You can also select:

A custom range through a date interval picker.
The metric to view when you view the leaderboard.

You can also search the name of an agent to find their leaderboard listing.

Leaderboards have a limit of 300 agents. Agents that did not log in or did not earn points do not show up on the leaderboard.

Available actions in the Leaderboard page

Refresh dataClick to expand

[NEXT] Was this article helpful?

Get user feedback about articles.