Enable pop-out authentication for embedded iframes

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Genesys Cloud allows administrators to configure pop-out authentication for embedded iframes through Organization Settings when SSO providers do not support iframe-based authentication. This feature is accessed via Menu > Account > Organization Settings under the Authentication tab and is toggled through the "Use pop-out authentication for iframes" checkbox under Genesys Cloud Login. When enabled, authentication windows display in browser pop-outs rather than within embedded iframes, requiring users to permit pop-ups in their browser settings. When disabled, authentication remains embedded within the iframes. The setting requires admin role permissions to configure and can be toggled on or off as needed, with changes applied upon saving.

PrerequisitesClick to expand

Embedded applications in Genesys Cloud are displayed through iframes. Certain embedded applications require user authentication to function properly. If you are using a single sign-on (SSO) provider that does not allow iframe authentication, enable the setting to pop out the authentication for embedded applications.

Click Menu > Account > Organization Settings.
Click the Authentication tab.
Under Genesys Cloud Login, select or clear the Use pop-out authentication for iframes checkbox:
- If selected, the authentication pops out for embedded applications.
  Note: When this checkbox is selected, users accessing the embedded applications in Genesys Cloud must allow pop-ups in their browser settings.
- If cleared, the setting allows authentication of the application to embed within the iframes.
Click Save.

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