Enable multi-factor authentication
Administrators can enable multi-factor authentication (MFA) for Genesys Cloud users to increase security and reduce the risk of fraud. MFA requires users to enter a code from their phone or another device in addition to their password when logging in to Genesys Cloud.
Note: If you must enable MFA for all users in your organization, ensure that your administrators have the required permissions to reset MFA devices. These permissions allow the administrators to reset their MFA devices if needed. For more information about the required permissions, see Reset MFA devices of users.
To enable the authentication, follow these steps:
- Click Admin.
- Under Account, click Organization Settings.
- Click Menu > Account > Organization Settings.
- Click the Authentication tab.
- Under Genesys Cloud Login, turn the Require Multi-Factor Authentication toggle switch on or off:
- ON – Enables MFA requirement for all users in the organization.
- OFF – Disables MFA requirement for all users in the organization. A user can still choose to set up MFA for their account. If a user has configured MFA, then it is enforced.
- Click Save.
When you enable the Require Multi-Factor Authentication setting, users must set up MFA for their user account. For more information about how a user sets up the MFA, see Log in for the first time.
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