Agentic Virtual Agent cross-region inference

Genesys Cloud enables cross-region inference for Agentic Virtual Agent to address GPU capacity constraints across AWS regions. The Agentic Virtual Agent requires a Graphics Processing Unit (GPU) to run large language models (LLM), but GPU availability is limited and not all AWS regions where Genesys Cloud deploys have sufficient GPU capacity. To resolve this limitation, Genesys Cloud routes traffic from regions lacking GPU resources to target regions with adequate capacity, with mappings determined based on capacity constraints and data sovereignty regulations. The documentation provides a comprehensive cross-region mapping table showing default target regions for each AWS region, including mappings across Asia Pacific, Canada, Europe, Middle East, Americas, and South America. Cross-region mappings that traverse data sovereignty borders require per-organization opt-in authorization, which can be obtained by contacting Product Support.