Add an Image variable

AI-generated summary

Genesys Cloud enables users to add image variables to Update Data actions through three methods: from a URL, from a local computer or network, or from the Response Assets library. Supported image formats for Canned Responses include .jpeg, .jpg, .gif, and .png files for email interactions and MMS messages, with a maximum file size of 25 MB. Organizations can upload up to 20,000 assets to their asset library. To add an image from a URL, users expand the Data category, drag an Update Data action to the desired location, create a meaningful name, select Image from Update Statements, enter a variable name, and either use the Image Builder to input the URL or manually enter an expression. To add an image from a computer, users follow similar steps but upload the image through the Select an Image option, which opens the Upload New Asset window and adds the image to the Response Assets library. To add an image from Response Assets, users select an existing image from the library through the Select an Image field. All three methods require appropriate permissions under Responses > Library and Response Assets > Asset categories.

PrerequisitesClick to expand

You can add an image to an Update Data action in any of three ways:

From a URL
From your computer or network
From your assets library

Notes:

For Canned Responses, Genesys Cloud supports .jpeg, .jpg, .gif, and .png images for email interactions and for MMS messages.
The maximum size for an image is 25 MB.
The maximum number of assets that can be uploaded to the asset library of an organization is 20,000.

Add an image from a URLClick to expand

You can add an image with the internet address for the image:

From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
In the Update Data workspace, add a meaningful name to describe the item.
Click next to U pdate Statements and select Image.
In the Variable Name field, type the label to identify the variable on tasks.
To add the image URL from the Image Builder, follow these steps:
1. In the Value To Assign field, click the Expression button and select Image Builder .
2. Click Image URL .
3. Enter the fully formed URL string to use for the image.
4. Click Save.
To manually add an expression, follow these steps:
1. In the Value To Assign field, click the Expression button and select Expression .
2. Add the expression inline or click to open the large expression editor and build your expression.
(Optional) To add another Image variable, click next to U pdate Statements.

Add an image from your computerClick to expand

You can add an image that resides on your computer or network:

From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
In the Update Data workspace, add a meaningful name to describe the item.
Click next to U pdate Statements and select Image.
In the Variable Name field, type the label to identify the variable on tasks.
In the Value To Assign field, click Select an image.
Click Upload.
Find the image you want to use, and click Open. Genesys Cloud opens the Upload New Asset window and shows a preview of the image.
Optionally, change the name of the image file.
Under the image, click Upload. Architect adds the image to your Response Assets library.
Click Use Image.
(Optional) To add another Image variable, click next to U pdate Statements.

Add an image from your Response Assets libraryClick to expand

You can add an image from your Genesys Cloud Response Assets:

From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
In the Update Data workspace, add a meaningful name to describe the item.
Click next to U pdate Statements and select Image.
In the Variable Name field, type the label to identify the variable on tasks.
In the Value To Assign field, click Select an image.
Search for or select the image that you want to use.
Click Use Image.
(Optional) To add another Image variable, click next to U pdate Statements.

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