Find your phone’s configuration settings
AI-generated summary
Genesys Cloud supports configuration settings for a comprehensive range of phone models from AudioCodes, Genesys, and Poly/Polycom brands. AudioCodes compatible models include the 405, 405HD, 420HD, 430HD, and 440HD series, while Genesys-branded phones include the 405, 405HD, and 420HD. Polycom device support encompasses SoundPoint IP series (301-670), SoundStation IP series (4000-7000), VVX series (101-601), RealPresence Trio models (8500, 8800), Poly CCX series (350-700), and Edge E Series (E100-E550), with the latter requiring Media tier Version 1.0.0.18140 or later. Each phone model offers specific customizable configuration settings accessible through reference documentation, allowing users to locate their device model and follow links to reference articles containing all available customization options for that particular phone's configuration.
Locate your AudioCodes, Genesys, or Poly/Polycom phone model and follow the link to find the reference article that lists all the settings for customizing that phone’s configuration.
Note: Media tier Version 1.0.0.18140 or later is required for Poly Edge E Series phones. For more information, see Media Tier release notes.
[NEXT] Was this article helpful?
Get user feedback about articles.