Find your phone’s configuration settings
AI-generated summary
Genesys Cloud supports configuration settings for a comprehensive range of phone models from AudioCodes, Genesys, and Poly/Polycom manufacturers. AudioCodes compatible models include the 405, 405HD, 420HD, 430HD, and 440HD series. Genesys-branded phones encompass the 405, 405HD, and 420HD models. Polycom device support includes SoundPoint IP series (301-670), SoundStation IP series (4000-7000), VVX series (101-601), RealPresence Trio models (8500, 8800), Poly CCX series (350-700), Poly Edge E Series (E100-E550), Poly Edge B series (B10-B30), and Poly Rove series (20, 30, 40). The Poly Edge E Series requires Media tier Version 1.0.0.18140 or later. Each phone model offers specific customizable configuration settings accessible through reference documentation, enabling users to locate their device model and access reference articles containing all available customization options. Support for Poly ROVE series phones is currently in development.
Locate your AudioCodes, Genesys, or Poly/Polycom phone model and follow the link to find the reference article that lists all the settings for customizing that phone’s configuration.
Note: Media tier Version 1.0.0.18140 or later is required for Poly Edge E Series phones. For more information, see Media Tier release notes.
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