AI-generated summary
Genesys Cloud enables administrators to reassign users to different primary divisions through multiple methods to accommodate organizational changes such as business unit transfers or regional relocations. Each user maintains a single division assignment for organizational and ownership purposes. The platform provides three reassignment approaches: editing a user's division directly through the Division & Licenses section during user profile editing, reassigning a single user via a dedicated Reassign Division wizard, or bulk reassigning multiple users simultaneously using the More Actions menu. All methods follow a consistent workflow: accessing User Management, locating the target user(s) through search or list navigation, initiating the reassignment process, reviewing the current division assignment, selecting a new division from the available list, and confirming the changes. The Reassign Division wizard provides a step-by-step interface that displays existing division information before allowing selection and confirmation of the new division assignment.