Enable pop-out authentication for embedded iframes

AI-generated summary

Genesys Cloud allows configuration of authentication methods for embedded iframes through Organization Settings. When embedded applications require user authentication and SSO providers don't support iframe authentication, administrators can enable pop-out authentication. This feature is managed via Menu > Account > Organization Settings under the Authentication tab. When enabled, authentication windows appear in pop-outs instead of within iframes, requiring users to allow browser pop-ups. When disabled, authentication remains embedded within the iframes. The setting can be toggled on/off and requires admin role permissions to configure.

PrerequisitesClick to expand

Embedded applications in Genesys Cloud are displayed through iframes. Certain embedded applications require user authentication to function properly. If you are using a single sign-on (SSO) provider that does not allow iframe authentication, enable the setting to pop out the authentication for embedded applications.

Click Menu > Account > Organization Settings.
Click the Authentication tab.
Under Genesys Cloud Login, turn the Use Pop-out Authentication for Embedded iframes toggle switch on or off:
- ON – The authentication pops out for embedded applications.
  Note: When this option is enabled, users accessing the embedded applications in Genesys Cloud must allow pop-ups in their browser settings.
- OFF – Allows the authentication of the application to embed within the iframes.
Click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.

Enable pop-out authentication for embedded iframes View summary

[NEXT] Was this article helpful?

Enable pop-out authentication for embedded iframes