Assign divisions to existing secondary statuses

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Genesys Cloud enables administrators to assign divisions to existing secondary statuses through the Status Management interface, implementing divisional access control. The process requires Admin role permissions for Presence Definition (Add, Edit, and Delete). Users access this functionality by navigating to Menu > Account > Organization Settings, then selecting Status Management. The workflow involves selecting a primary status containing secondary statuses, choosing the specific secondary status for divisional assignment, selecting the target division from the available list, and saving the configuration. This feature allows organizations to enforce division-based access restrictions on secondary statuses, supporting structured presence management across different organizational units. Related functionality includes viewing secondary statuses assigned to divisions, adding secondary statuses to primary statuses, managing division assignments, and configuring activity codes within Genesys Cloud's EX configuration management system.

PrerequisitesClick to expand

Click Admin.
Under Account Settings, click Organization Settings.
Click Menu > Account > Organization Settings.
Click Status Management.
Select the primary status that has secondary statuses.
Select the secondary status for which you want to enforce divisional access control.
From the division list, select the division to which you want to assign the secondary status.
Click Save.

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