Requirements for the AWS S3 recording bulk action integration

AI-generated summary

Genesys Cloud's AWS S3 recording bulk action integration enables organizations to export call recordings to AWS S3 buckets for external storage and analysis. The integration requires an AWS account with an S3 bucket (general-purpose, not directory buckets) located in a Genesys Cloud-supported region, along with an IAM role configured with appropriate access permissions to AWS S3 functions. Cross-region bucket placement may incur Amazon S3 data transfer costs. On the Genesys Cloud side, administrators must possess minimum permissions including Integrations > Integration > Edit and View, and Integrations > Action > All, which grants access to current and future action permissions. The integration must be installed and configured within the Genesys Cloud organization, with IAM role credentials added to the integration settings. This setup provides a scalable method for leveraging AWS services to process and analyze call recordings outside the Genesys Cloud environment, supporting organizations that require advanced recording management and compliance workflows.

The following sections list the requirements for AWS S3 recording bulk action integration.

AWS account requirementsClick to expand

Genesys Cloud requirementsClick to expand

A Genesys Cloud organization.
The following permissions (at a minimum) selected for the administrator of the integration and actions:
Notes:
- Depending on where you access the permissions in Genesys Cloud, the permission names appear in different formats.
- Instead of selecting individual integrations > action permissions, select Integrations > Action > All permission. This permission grants administrators access to all permissions—current and future—involving actions.
- Integrations > Integration > Edit and View
The following permissions allow administrators to edit and view integrations.
- Integrations > Action > Add, Delete, Edit, Execute, and View
The following permissions allow administrators to add, delete, edit, test, and view custom actions.
- An installed AWS S3 recording bulk actions integration. For more information, see Add the AWS S3 recording bulk actions integration.
- An IAM role added to the integration credentials in Genesys Cloud.

Note: Genesys S3 integration does not support Amazon S3 directory buckets. Use general-purpose Amazon S3 buckets for all export configurations.

For more information about the integration, see .

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