Requirements for the AWS S3 recording bulk action integration
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Genesys Cloud's AWS S3 recording bulk action integration enables organizations to export call recordings to an AWS S3 bucket for storage and analysis. The integration requires an AWS account with an S3 bucket located in a region supported by Genesys Cloud, along with an IAM role granting appropriate access permissions. Cross-region bucket placement may incur Amazon S3 data transfer costs. On the Genesys Cloud side, administrators must have minimum permissions including Integrations > Integration > Edit and View, and Integrations > Action > All (which grants access to current and future action permissions). The integration must be installed and configured within the Genesys Cloud organization with IAM role credentials added to the integration settings. This setup provides a scalable method for leveraging AWS services to process and analyze call recordings outside the Genesys Cloud environment.
The following sections list the requirements for AWS S3 recording bulk action integration.
- An AWS S3 bucket in one of the AWS regions used by Genesys Cloud. Note: If the S3 bucket is not in the same region as your Genesys Cloud organization, an Amazon S3 data transfer cost may be incurred. For more information, see AWS regions for Genesys Cloud and Amazon S3 pricing.
- An IAM role that has access to one or more AWS policies or AWS S3 functions. For more information, see Create IAM resources for AWS S3 bucket.
- A Genesys Cloud organization.
- The following permissions (at a minimum) selected for the administrator of the integration and actions: Notes:
- Depending on where you access the permissions in Genesys Cloud, the permission names appear in different formats.
- Instead of selecting individual integrations > action permissions, select Integrations > Action > All permission. This permission grants administrators access to all permissions—current and future—involving actions.
- Integrations > Integration > Edit and View
- The following permissions allow administrators to edit and view integrations.
- Integrations > Action > Add, Delete, Edit, Execute, and View
- The following permissions allow administrators to add, delete, edit, test, and view custom actions.
- An installed AWS S3 recording bulk actions integration. For more information, see Add the AWS S3 recording bulk actions integration.
- An IAM role added to the integration credentials in Genesys Cloud.
For more information about the integration, see About the AWS S3 recording bulk actions integration.
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