Add a library

Genesys Cloud provides functionality to create canned response libraries that store and organize reusable text blocks for contact center operations. Users with the Responses > All > All permission can create up to 200 libraries, with each library name supporting up to Libraries are created through the Admin > Contact Center > Canned Responses > Libraries interface by selecting Add Library and entering a descriptive name. Once established, these libraries store canned responses accessible across both digital and telephony interactions, enabling standardized messaging reuse throughout contact center communications. The creation process requires navigating to Menu > Digital, Telephony > Interaction Assets > Canned Responses, selecting Libraries, clicking Add Library, entering the library name, and confirming the addition