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Genesys Cloud – work automation tag

List of the Genesys Cloud release notes that include the work automation release notes tag.

Open Platform

  • Updated regional feature deployment schedule now in effect

Customer engagement

  • Outbound limit alerts for voice campaigns in the Operations Console
  • Set post-call actions for voice calls using public APIs

Data, analytics, and reporting

  • Improved native voice transcription accuracy for Spanish dialects

Employee productivity

  • Conditional access policy support for Microsoft Entra ID
  • Send group voicemail notifications to the group email address
  • Add standalone phones to groups for group ring

Workforce engagement

  • Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration

Deprecations and announcements

  • Deprecation: Outbound calling to high-cost premium-rate numbers and abbreviated dialing codes

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