Genesys Cloud – Unified Communication & Collaboration tag
List of the Genesys Cloud release notes that include the unified communication & collaboration release notes tag.
Open Platform
- Updated regional feature deployment schedule now in effect
Customer engagement
- Outbound limit alerts for voice campaigns in the Operations Console
- Set post-call actions for voice calls using public APIs
Data, analytics, and reporting
- Improved native voice transcription accuracy for Spanish dialects
Employee productivity
- Conditional access policy support for Microsoft Entra ID
- Send group voicemail notifications to the group email address
- Add standalone phones to groups for group ring
Workforce engagement
- Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration
Deprecations and announcements
- Deprecation: Outbound calling to high-cost premium-rate numbers and abbreviated dialing codes