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Genesys Cloud – Collaboration integrations tag

List of the Genesys Cloud release notes that include the collaboration integrations release notes tag.

Data, analytics, and reporting

  • Extended voice transcription services support for Cantonese, Mandarin, and Taiwanese
  • Real-time agent filtering and agent updates

Self service and automation

  • Nuance Mix integration support in Canada
  • JSON variables and states in Architect bot flows and digital bot flows

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